NextCare Urgent CareReviews of nextcare.com

They front office staff at Gilbert and Higley is pathetic the lady at the front checking in and supposedly helping with questions and charges information is not helpful and lacks basic customer service If you ask her a question she makes you feel like it’s a bother. The way they explain the charges for a visit is also not helpful.

Next care billing have no idea what they’re doing. I went to Next care to get a tiny piece of glass out of my heel on March 2024. At the time of visit, I submitted my Medicare A&B card plus my supplement plan with United healthcare m insurance. It should pay for everything that A &B Didn’t cover. Then on April 2025, ( YES one year later) they send me a bill a year after service rendered saying that the insurance paid him $501 and that they still want another $235! a ((surprise billing is illegal) . that should’ve been covered at the Supplement plan. When I tried to call them to work it out. They said it’s up to me to call the insurance to figure out their bill. How incompetent does a billing department have to be? They did say the Medi-Cal B deductible was not paid for which is untrue. I have documentation prove the Deductiblehas been met a year ago for 2024. They wanted me to call my insurance supplemental to tell them to pay it. I didn’t know I was next care employee!

Very bad service just ur approval i am weighting 45 minut above

اسوء شركة ميديكال ونصب عشان يطلعوا اي موافقة وتعقيدات

This company flat out lies on their website. They advertise having imaging , x rays etc and don’t have them. Only reason i came here …

I recently visited your NC office on Golfcourse NW to have my right shoulder examined and to request an X-ray. The examination went smoothly, and the practitioner was courteous. After the exam, I asked the receptionist if there was anything else I needed to do, such as making a co-pay, scheduling future appointments, or receiving orders for prescriptions or X-rays. She assured me there was nothing further required, so I left. I waited for a follow-up call regarding the X-ray appointment, but it never came. When I visited the X-ray facility, they informed me that they had not received any order for an X-ray from NC. I returned to NC to inquire, and the receptionist claimed that I had refused the X-ray order, which was not the case. One of the staff members then retrieved the X-ray order from the printer. During this interaction, I found the receptionist’s behavior to be condescending and unprofessional. It was frustrating because the very reason for my visit was to obtain the X-ray, and I certainly did not refuse it. I left feeling the situation was handled poorly and would appreciate your attention to this matter.

Trying to get a refund. Neither the Manager nor Corporate will return phone calls. Saw a provider who made my grown Granddaughter with ear pain cry, for one thing. Cost $75 for provider to prescribe nothing but a pain shot and over the counter meds. Later the same day, we saw a competent professional unrelated to Nextcare; she had a double ear infection and received 2 shots and antibiotics. I have proof! DO NOT WASTE YOUR TIME AND MONEY AT NEXTCARE!

Nextcare is the worst service provider. Despite the Huge amount we pay as a family for healthcare, they try to reject as much as they can and they delay the approval as long as they can. I don't recommend them for anyone in the UAE or else where. Also, as I was told by SGH, they delay payments to hospitals and clinics.