NextArrayReviews of nextarray.com

All problems can be quickly resolved here, with low prices and high-quality service, which is worth recommending

第一次用他家VPS，整体还是不错的，尤其是在售后方面处理很及时。支持一下。

Nice service and solid hardware. The performance of XEON and pure SSD is trustful. I would deploy more nodes here for my website.

I've used their service for a year. At the start their service is not stable and shutdown frequently. They've upgraded their plateform multi times and now it become much more stable. It is now the production machine for my website.

Cancelled my VPS and they continued to charge me monthly. When i caught the error and contacted them via their ticketing system, i got the response multiple times that they were forwarding it to my billing team. That's where it ended. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!

I purchased a "Hybrid VPS" from nextarray on 12/07/2022. I was surprised it wasn't provisioned immediately, but decided to proceed anyway, two days(!!! typically an operation that takes seconds or minutes) later I receive an email that it is almost ready. On the 21st I went to check in on the status, and I found I had no access (typically you would expect a control panel that allows you to access VNC, mount ISOs, etc, this was not present). I filed a ticket late in the evening and was pleasantly surprised to receive almost immediate support, which gave me access to the aforementioned control panel. At this point, I found that I could not install any of the provided OS templates, nor could I use the "provide your own ISO" option. All options failed at the "booting system" operation, which suggests to me that perhaps there was never a real VM provisioned to me. I engaged support immediately, received another very prompt response, and waited. I continued waiting, checking for status updates occasionally, until I received an identical canned message a second time. I looked back and found that most messages after the initial response had been sent exactly on the half-hour, contained very similar verbiage, and were often not particularly relevant to my question. For instance, early on I asked this: "Thank you for the quick response, is there any update yet? I see in the control panel that my VPS is being deleted." and the response was: "Hello, I am forwarding your request to our concern team, they will keep you posted on it. Thanks, [REDACTED]" I received nearly identical responses in the interim, and then this identical response on 12/27. This prompted me to ask whether this was an automated responder. At which point I received another message " Hello Daniel, Sorry for the inconvenience caused to you, I am forwarding your request to our management team. They will keep you posted Thanks, [REDACTED] " Note the *nearly* identical verbiage (yet again). I gave them another day then asked for a refund, I received no response and have not heard from them at all since. Escalation to the "concern team" seems to be a complete black hole. There is clearly a real, helpful, person running tier one support, and apparently nobody else at all at this company when tickets are escalated.

If you actually want to keep your data, don't bother. NextArray use disks that are either really cheap or just crappily made, they fail after so long and always have really high power-on hour values - mostly Seagate stuff. Disks have failed on me twice now, one being replaced and then we got new disks from them and a RAID5 array setup by a staff member (which failed because it wasn't setup properly) and actually lead to the second dataloss when we actually just had our partition table wiped. Response times on tickets take forever but once you've got them usually the issue is resolved within like 72 hours or whatever. Maybe just don't go with them, avoid.

Total scam, be carefull, credit card process charges you but they claim its not, your bank wont revers that transacction so thats on my ... should know from there. Any server will be up only for one or two days after that all will be problems. Server wont boot on for long times, Server will lost conection every 14 hrs for arround 8 or 12 hrs and will be back online for a few hours Support takes 24/48 to attend urgent tickets and they think getting a server online its not urgent so then they will just stop answering till your account be delete ... make sure not leave any CC on they recors ...