Nexion Travel GroupReviews of nexion.com

We have two town staff in Blind River also managing this business basically on the taxpayers back. Ryan Belair mother threatened to put my kids on a porno after her son the travel agent was unsuccessful trying to frame me for some reason. Chris Zagar his partner is a Freemason newly minted , Chris has been caught asking a group of neighbours in conflict with each other to place garbage in front of the one persons home. Chris was caught calling GFL without permission to make these changes. Chris and Ryan are complete fabricators of information ,trying to hurt not help people. These guys are even covering up theft of town property for a travel client I suspect or to attract one . Interesting people they pick , full time municipal employees who should be busy helping the residents not selling vacation for favours

Bad news all they want id your funds then goaway

What a horrible company to be associated with! It's impossible to get any support. It's either their way or the highway. They make a lot of promises to get you to sign up but once you do they have you hooked!

The corporate culture of Nexion is something I have not seen ever. I was a Nexion agent over 6 months. Technically, they provide what every other host agency does, but they have one thing which is unique: they could not care less when a problem arises. The SNAP desk is their issuing desk. You pay a fee of every booking so you have them as support for questions or problems. After booking 15+ reservations for flights (and still learning their system) I call the desk and the person - Gabriel - answers in the worst manner I have seen in a long time. I asked for the usual lady that helps hoping to get the same good service as she always gives and he refused - "you have to deal with me". I did, and then as it usually happens with this kind of people I had to be unpleasant for him to be nice. I then sent and email to customer service to let them know he was quite rude on the phone and I was afraid to call in case he picked up the phone! He (Gabriel) proceeds to CALL ME ON MY CELL PHONE to tell me "I am calling to know why you sent that email?". At that point, I am so appalled I sent another email to the same customer service email they provide explaining this situation, which in my eyes is unacceptable. I have never in my life had an employee from a service provider call me to ask why I said something bad about him! (but then again very few times do I need to complain about service in general). His boss, Paul calls to tell me "did I get what I wanted in the end?". I think "oh dear" the fish stinks from the head. Then I send a last email explaining this is just wrong, and to please instruct me on how to cancel my account after my last client travels in May. Within a few minutes their Vice President - Robbi Hamida sends an email saying they believe I should find another agency and they went ahead and deactivated my account WITHOUT WARNING, without giving me the time to wrap up my clients. All I got was a list of names. They deactivated this as if I was a thief, because I raised a complain about bad service? Wow. I am not angry, I am impressed at the fact that a company can act this way nowadays. Never, in my 20+ years in the industry have I come across such a childish and unprofessional, mediocre company. Save your $99 "promotional" affiliation fee (no wonder that is all it costs to join them, I should have known - cheap is what you get). As a piece of advice, you cannot provide good service to your clients if the person who is helping you give that service has no idea of what professional is. The corporate culture is very institutionalized in this sad company. Save yourself a bad moment, these people could not care less. They have no class, no professionalism and no idea how to provide service. Here is the interesting thing: they could have saved the whole situation by calling and saying "sorry Gabriel treated you badly, that is not a representation of who we are". Instead, they deactivated my account. A service industry that cannot take constructive criticism without retaliation is dangerous to the industry.