NexgrillReviews of nexgrill.com

Response from NexgrillAug 5, 2025

Hi, we’re truly sorry to hear about the damage to your grill and the difficulties you’ve had trying to get support. We completely understand how frustrating this experience has been, especially with safety concerns and trouble reaching local help. While our main support team is based in the U.S., we do want to assist UK customers directly and take feedback seriously to improve our service. We’re sorry that wasn’t your experience. If you’d consider giving us another chance in the future, we encourage you to call 1-800-913-8999 so we can provide personalized technical assistance. Thank you for sharing your feedback, it helps us work toward better support and product quality for all our customers.

Response from NexgrillAug 5, 2025

Hi, we’re really sorry to hear about the issues you’ve had with your Nexgrill Neevo. That’s definitely not the experience we want for you. Maintaining consistent temperature is key, and we understand how frustrating it can be when the grill doesn’t perform as expected. We’d love the chance to help troubleshoot and see if we can get your grill running smoothly. Please give us a call at 1-800-913-8999, our support team is ready to assist you and help make grilling enjoyable again. Thank you for your feedback and patience.

Response from NexgrillAug 5, 2025

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience this has caused, this is not the experience we want for our UK customers. We understand how disappointing it is to wait for a small part like a knob, especially after spending time assembling your grill. We appreciate your patience and are actively working to improve our parts fulfillment and communication. If you’d like, please reach out to us again at 1-800-913-8999 so we can personally assist in expediting your part or explore other solutions to get you back to grilling as soon as possible. Your experience matters greatly to us, and we hope to restore your confidence in Nexgrill.

Response from NexgrillJun 23, 2025

Hi, we’re truly sorry to hear about your experience — that’s not what we want for any of our customers, and we appreciate you bringing it to our attention. We take these concerns very seriously and want to make this right. Please give us a call at 1-800-913-8999, and we’ll make sure someone assists you promptly. Your satisfaction is important to us, and we’re here to help.

Response from NexgrillJun 23, 2025

Hi, we really appreciate you bringing this to our attention, and we’re sorry you’ve had such a frustrating time trying to get help — especially when you were so excited to get your grill assembled. It’s not the kind of experience we want for any Nexgrill customer. Although our main support is based in the U.S., we do assist UK customers. If you give us a call at 1-800-913-8999, we’ll make sure this is looked into and help get you the parts you need to complete your grill. Thanks for your patience — we’re ready to help.

Response from NexgrillJun 23, 2025

Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the missing part and the communication lapse—this does not reflect the level of service we strive to uphold. To resolve the issue quickly, please contact Nexgrill Support at 1-800-913-8999. The necessary component can be shipped directly to you—no disassembly or return required. We remain committed to providing timely and effective support.

Response from NexgrillJun 23, 2025

Thank you for sharing your experience. We sincerely apologize for the missing door parts, the difficulty reaching our team, and the performance issues you’ve encountered—this falls short of the quality and service we strive for. We’d like the chance to make this right. Please reach out to us directly at 1-800-913-8999 or email [email protected] with your model number and proof of purchase. We’ll expedite shipment of the correct door components and work with you to address the heat output—whether that means replacing the regulator, burners, or performing a thorough inspection to ensure your grill performs as intended. Your feedback has been escalated to help us improve our support processes and product information. We appreciate your patience and hope to regain your confidence in Nexgrill.