Jeff D.
My rep Jason is pleasant enough
My rep Jason is pleasant enough, but not the most up to date with how to present information on todays platforms, or how to give relevant info. Then wants to argue with me how great the story boards are and when the video is finished it will be just what i wanted. After it is finished no corrections can be made. Then I had to tell him the format for the animation for facebook is 16:9 and they had to reformat my finished video to make it fit. I knew right then I had made an error in hiring this company
Response from NexGenAnimationFeb 17, 2023
Jeff, We regret the experience you had with us with your second project. Because we guarantee 100% Satisfaction, please get in touch with us so we can sort out your queries at 630-451-4599. Customer support is priority that is why we have helped you even after your project was completed for file formats. We look forward to hearing from you to resolve any issues and look forward to further business!