The New York Times is listed under Media & Information.
The New York Times (newyorktimes.com) has 87 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Andrew L.
Always fresh news and narratives of high quality. They remain on top by sharing highly newsworthy content. However, they should take some action and improve the subscription's cancellation process.
Dave
The epitome of fake news due to it's unabaited political bias.
Pissed O.
They are used to create the narrative, not report what it is happening. Now, it is unraveling. Completely fake news. Sad.
Laura B.
You can't cancel a subscription on your own. You have to text, use chat, or phone call. There is no reason to do this except to badger customers into staying with a subscription they no longer want. Their customer support is not 24/7, so in addition to having to deal with a salesperson trying to strongarm you - you may have to wait several days before you can even get that person to cancel your subscription for you. If your billing date is near, they can charge you again while you try to jump through all these hoops. This is a horrible way to run a business. I'm currently trying to get a refund without much luck. I think people would be more likely to pay the NYT if they had better customer service and you knew they'd take care of you instead of trying to take advantage of you.
Justina A.
Learn from my experience. My NYT of $4 per month promo rolled into a $15 per month for another 3 months before I noticed the auto charges in my credit card. I ended up paying $93 for one year of digital subscription. Customer Service does not warn you that the promo has ended or was ending - a courtesy note from less greedy newspapers/magazines such as The Washington Post. I agree with the reviewer that it does take a long time to cancel the subscription as I did. They let you hang on hoping you will reconsider cancelling and no refunds are ever granted. I like the NYT but dislike their customer non-service!
Robert
First, I never received my digital subscription, yet my credit card was always being charged. More importantly, it is very difficult to cancel unless you want to sit on your phone for long periods. I called multiple times, only to give up when wait times were absurd.
Adalberto M.
Always fresh news and always on top but sometimes not respectful to others and hate speech.
Will P.
They want to be the news instead of reporting the news. They need to go back to reporting and journalism.
