Fragrance Oils and Mica Powder Colors for creating your own soap and candle products! Choose from many affordable fragrances and a beautiful array of colorants. Maximum $7.00 shipping in the USA! International shipping, too.
New York Scent (newyorkscent.com) has 434 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
newyorkscent.com
Website
newyorkscent.com
Category
Hobbies
Location
Whitesville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: December 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The smell was horrible! NOTHING like Japanese Quince Seda France which I thought it was going to be! I threw it all away!
HH
HHW
I HAVE NO WORDS.
I HAVE NO WORDS.
SA
Sasha
Horrible customer service
Horrible customer service! Some products smell like nothing and the company DOESNT CARE! I’m not one to write a story on a negative experience but these people need a wake up call as well as candle makers seeing this before purchasing from them. I ordered a small sample of Santal 33 and there was Zero Scent emitting from the bottle. I had a few friends try to sniff and they chuckled saying we smell water. So I emailed the Co and they suggested using a morning nose, etc so I tried the next day and still crickets. So I emailed again( mind you they never answer their messages via website so u need to email directly 👎🏾) and I haven’t gotten a response. I even asked for my $2.99 back not that I’m dying for my $3 back but simply out of principle and having good customer service. I’m a new customer of theirs and man are they a turn off. They have left a sour taste in my mouth to the point even the good Fo I ordered from them I will seek to order somewhere else. This is not how u conduct business, especially towards new customers and a customer who just wanted to smell what she paid for. Shame on you. Absolute shame. No wonder you are a large company but never talked about the way candle science, flaming candle and others are talked about. 👎🏾👎🏾👎🏾👎🏾
Response from New York ScentJun 29, 2022
This company is a run by me, a one woman show, and I do my best at treating customers the way I would want to be treated. I run everything mostly by myself and I am extremely busy. Now, I never gave you crickets. I answered your email, and I offered several suggestions and you have yet to tell me that you have even tried it in a product. That is critical to fragrance oils. Out of bottle scents are not accurate to what it will smell like in a product. I'm sorry you can't seem to smell it, but Santal 33 is a very popular scent and there is nothing wrong with the container. It has a very strong, distinct scent. There is obviously something else going on as to why you can't smell it.
As for your second email, I read that on my way home from the Cornell hospital with a family member. I do not conduct business and try to respond to emails while I am in a family crisis. I assumed I could respond to emails today when I had a moment to sit at my desk. But to be honest, I would have just had some more suggestions for you that you don't seem to appreciate. I sell small sizes for all customers to try before committing to a larger size. Nobody is going to like every single scent. That's just the way it is. I'm sorry you don't like the Santal, but we all have had scents we just don't like.
MA
Mary
Never again
Great service at first, didn't last.
Response from New York ScentMay 2, 2022
It’s such a shame that you feel that way. I spent a lot of time explaining to you that the promo issue you’re referring to had specific details that needed to be followed in order for it to be utilized. Everyone has to follow the same specifics and because you didn’t read the details shouldn’t be an issue in which you blame me or all of New York Scent for. I’m sorry that you didn’t read the details but it’s really not the end of the world. I’d be happy to include you in the May promo if you wish.
EN
Enikki
We were disappointed in all of the…
We were disappointed in all of the scents that we purchased. Sorry.
JF
Jamie F.
Lovely
They have great quality oils. They could work on shipping fanteria how ever
Response from New York ScentSep 13, 2021
Reply to the original review: Hi, You have a pending order for $42.55 placed as a "guest" (meaning you didn't sign into your account). I can find only one previous order for $10.29 with your name so if you spent $200 on products it's certainly not with us. Maybe you are thinking of a different company?
You would have received a confirmation at the time your order was placed. Also, the only email you have ever sent us regarding your order was 20 minutes before you wrote this review, and that email was only a replay to the auto email asking for the review. You could have just used the contact us page or just given us a call with any questions or issues and we'd have been happy to help.
Email address to contact us is [email protected]
SK
Shannon K.
I spent over $100 to get different…
I spent over $100 to get different scents and try them, the Witches Brew was half empty when I got the order. Majority of the scents smelled nothing like what was specified. I more than likely won’t use these scents and wasted my money.
TB
Tammy B.
I never received my order.
I never received my order.
Response from New York ScentDec 9, 2020
Yes, that is correct because USPS lost it, however, you did receive a choice of replacement or refund so I'm not sure what more we could have done.
