New York Life Insurance CompanyReviews of newyorklife.com

The billing department are the most difficult to work with. If a client is making a payment, just take it. Their customer service too can't speak clearly, I have to ask them to repeat what they are saying. NYLIC - you are earning so much from us, why don't you change your billing instructions, be more flexible in taking payment and get some decent and knowledgable customer personnel who can speak clearly. Your billing service and customer service really sucks!

This company does not deserve one star. I applied for STD back on 11/07/2023. It is now 01/25/2024 and I have not received my payment. They went back and forth for months with my doctor for paper work. I’ve only spoke with my case manager one time and that was when I filled. From then on, she’s (Mekinzie) is never available. They will not give you last names, is way what the representative said. I call everyday and get the same thing, “I put in a request for your case manager to call you back,” and I never get a call back. They are working on it. You can’t even well because of the added stress they cause. I have disconnection notices for non payment of my utilities and this is ridiculous. I was approved and they owe me back pay from 11/2023 and I have not received one payment. I’m beyond frustrated and something really needs to be done about how they handle things.

If you have group disability insurance through work and find yourself in need of it, BEWARE. You, and your poor doctors will be bombarded with forms and requests over and over again. They will claim not to receive documents, completely ignore things you say, dates will change on stuff you upload to their portal and of course it will be basically impossible to speak to anyone. They don't email because then you'd have evidence of their lies and shady. So anyone thinking of disability insurance, keep in mind that there is a good chance it will not actually be there when you need it and for certain the process will be beyond frustrating. I can say for sure this the worst company, if you can even call them that, that I have ever dealt with, and yes that includes the famous offenders comcast or verizon (random charges/fees anyone??) lol Just wait until you see how they twist and bend a simple thing like "you are considered disabled if you cannot perform your own occupation." Seem simple on paper, but they will pick it apart to the n'th degree. Like ok, you have a broken leg and had several surgery but like why does that prevent you from working.... like seriously, um maybe because the leg is broken.... and your doctors essentially become secretary to document your day to day life and issues to work

Last week i have been meeting with thr agent mr mitchell. Nic guy and all. I told him what it is I needed. I also told him that i have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life thay was good for him. Not me th customer. He never once mentioned secure wealth plus. My manager told me if they dont mention this to you they are not not have your best interest at hand. It wasnt until I brought it up in our third meeting then he was like ooo yeah well. By that time i was like nope. Ill move on to the next.

trying to settle ira that i inherited. They assisted me on phone in completing paperwork. Said they emailed me 2 months ago that the option I choose is unavailable. Takes forever,

I don't why NYL has good rating. It was almost impossible for me to leave a message to my claim manager, so I decided to email her. She became so angry when I did that. She told me that she set the phone answering system to not taking any massage when she is busy. I guess that email leaves a trace.