The New YorkerReviews of newyorker.com

Follow Up to Earlier Review 8/22/23 I called The New Yorker telephone number for customer care and was told that they showed TWO (2) subscriptions made on 8/20 and 822/23--both for the same digital + print option! The representative indicated she could not cancel my subscription because it had to be done via PayPal. In my opinion, this company is committing fraud. Why in the world would a subscriber request two subscriptions delivered to the same mailing address and email? Something is rotten at The New Yorker magazine. Do not subscribe.

I have subscribed over my life time to hundreds of journals, magazines and newspapers. I signed up for the New Yorker and paid with PayPal. I entered only my information (my email, my home mailing address). Subscription confirmation was sent not to me but to my wife. That email had no other info such as account number despite over 48 hrs passing. Without an account number I could not log onto the New Yorker website despite paying for both digital & print subscriptions. Customer service was horrific, NOT terrific. The woman I spoke to repeatedly interrupted me. Her lack of comprehension was frustrating and irritating. I had to provide the PayPal transaction for her to find my subscription. This was the most low level experience I have ever had when subscribing to any magazine, newspaper or journal. If I do not receive the promised email from the New Yorker to me in the next few hours, I will cancel my subscription. I did not; see my follow-up review.

I applied for a subscription that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back. Don't subscribe !

I applied for a subscription that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back.

NEW YORKER MAGAZINE Unacceptable Subscription Policies Auto-Renew Scam $119.99 2023 Annual "Digital-Only* Subscription Non-refundable!? * Shallow content (No Depth) * Savagely Overpriced for $Digital-Only$ Content * Terrible Customer Support

I have in the past had many successful New Yorker subscriptions. This time, I wanted to try their digital content subscription for 12 weeks for a few pounds, but once ordered I couldn’t access it. I checked my NYer account and it said it there was no current subscription. I assumed the payment hadn’t gone through.A year later I’m being told that my subscription is about to renew. Turns out they opened another account in my name on another email address, and a year ago charged £100 to my credit card. I have send about 15 emails trying to get it rectified and the New Yorker staff are ignoring what I’m saying and trying to sell me another subscription ?!?!? Insert expletives of your choice

They told me they wouldn't auto-renew, then went ahead and charged me 2 days later. For the last month, I have had an email thread a mile long with customer services reps who have no idea what I'm asking for and no idea how to help me. I will absolutely NEVER subscribe to this overrated magazine again because clearly they don't care at all about their customers! Don't try the free trial - you'll end up getting charged $120 you'll never get back!!

The worst service ever and a stone age website. I have been a subscriber for decades; since the switch to digital, twice a year every year I have to go through the same routine: I stop receiving the magazine for reasons unknown; I try several times to log in to my account; I see that my "auto-renewal" did not renew, even though my bank account has been charged; I have to call the very unfriendly customer service who grudgingly promise to renew the delivery a month from the fate of the call.