The New YorkerReviews of newyorker.com

I told them I did not want auto-renewal after the trial subscription. I was charged $119.99 when the trial sub expired. All of the ads say the sub can be cancelled at any point or time. I emailed them requesting a refund. They told me that I had not been charged. I wrote back telling them that I had been charged. They wrote that I had to gather documentation and send it to them. I telephoned and they told me that the subscription is nonrefundable. I threatened them with calling the Attorney General of my state; now they say they have refunded almost all of the $119.99 We shall see.

Custumer service not helpful at all.

This is my story of how the staff in New Yorkers Brussels (Belgium) dupe foreign nationals. I am from india and made purchases in your Brussels store of 150 euro and 250 euro (Total 400). I was entitled to VAT refund. Tax free. However the store staff claims that they can't do VAT refund in the store despite my bill falling under their criteria of minimum 150 euro. They asked me to send an email for the same and said in 24 hours your VAT refund form will be emailed back to u. I sent many emails for vat refund. I didn't hear anything back for 2 days, when I went back to the store they realised they had given me the wrong email ID. After which I resent the emails. I received no reply yet, more than a week after the purchases. Finally after visiting their store 3 times they said they can't do anything about it. I wanted to record the staffs behaviour. However the main store manager whose pictures I have attached, assaulted me snatched and broke my phone. Pushed me. I also have a full video recording of the assault which my 13 year old daughter had to witness and was terrified. They threatened to call the police on me and in a foreign country I didn't want any hassles. But if any one checks their CCTV footage it will be all very very clear. If u ask me I can email pics and videos of the same.

I have been a subscriber of The New Yorker since the 1980's but since 2023 the service has fallen apart. I have phoned every 3 or 4 weeks, I have a long case history in which the representative always makes promises and I receive nothing. Some subscribers just shrug their shoulders and say "oh well I changed to digital" but I have finally called and cancelled everything and requested a total refund. They are quick on the auto-renew, but the service is non-existent. Sorry to vent, but I must! Sallie Erichson

I wish I could give this ZERO stars for customer service and incredibly disingenuous marketing methods. I paid for a special $3 per month 12 week trial which resulted in a yearly charge for over $100! The order confirmation specifically said there would be a notification email right before the end of the term as the 'rates may change'. First of all, what?? I fully planned to cancel but thought I'd wait for the notification as it's almost impossible to find the link or information to actually cancel! Never received the notification email , was charged for a full year and then was told by customer services through a badly written, copy and pasted response there was no refund even though I contacted them the minute I was charged! So I'm supposed to live up to my end of the contract but they don't have to. Never again.

Just like the other comments, I thought The New Yorker was a high end, reputable publication. I don't recall ever signing up for it. I was investigating a charge through PayPal, that I finally traced to The New Yorker. Evidently I am told that I signed up for a trial subscription. Suddenly, I was charged for a year's subscription. I was told that it is company "policy" to hold me to subscription. If you need to cheat people to get readers you are worse that the National Enquirer. Horrible. (I apologize the The National Enquirer)

One star is being generous....same story as all the others.....HELLO, New Yorker....are you seein' these disgusting but TRUE reviews??? DO NOT SUBSCRIBE TO NEW YORKER. They appear to subcontract their subscription management to some CRIMINOLES, as we call them in Fla...

I had a similar problem like I have been reading, with The New Yorker Magazine subscription. I signed up for a free digital trial, cancelled before the time ended and still got charged. When I tried to dispute it. I could not even find a number or contact. When I eventually got to speak to someone they told me they saw my cancellation but could not find my subscription??????? They charged my account over $100 !!!! That was crazy to me. So I called my bank to dispute it but couldn’t get a refund because THE NEW YORKER informed them they could not show when I cancelled my free trial. THIS IS A SCAM!!!!!!!!!!!! Never again will I ever read anything from them and will let everyone know not to subscribe to their magazine digital or not!!!!!!!!!!