The New YorkerReviews of newyorker.com

It doesn't help the best magazine if the subscription section (conde nast) is hardly any different from dubious ones. If you take out a (digital) subscription, you don't receive any information about the conditions, just the message that you are now a subscriber. So it's better not to take out any subscription with these alleged moralists, who are unfortunately not very reputable in this regard. What a pity. A disgrace for TNY.

Fantastic magazine, THE WORST customer no-service experience in many years for me. The low, recent reviews tell the story. They renew when NOT authorized, pay lip service to "making things right" and then delay, get it wrong, and slow to refund. I had mini subscription, cancelled a month before it would have auto renewed, had a screen shot of cancellation acceptance (which a representative saw when I sent it) and they still auto-renewed for the max amount. Called, 40 minutes on the phone, 3 people, 5 emails...A week later, still nothing. Currently started a dispute through the credit card I used. Will not subscribe again. Avoid the trials, it seems they are not in synch with the "home office" (the term used by the a few of the reps I talked to, to shift blame). Shame on you The New Yorker!!!!

i was halfway through reading my first article i had read on the website and it said i hit my limit. paying for news no less as a subscription model is stupid

They will just take money from your bank account. You will not receive any email notification that they are going to do this. Do not sign-up, do not join any cheap three-month trial, etc. You will regret it. This is an evil company no matter what the content might be.

I am extremely disappointed with their customer service. After waiting two weeks for a response, my issue remains unresolved. They charged my credit card the full price instead of the agreed 50% renewal discount for my subscription. Their solution? They expect me to make an expensive overseas call (20-30 minutes) to explain their mistake to their customer service team, with no guarantee of resolution. Warning to others: Remove your credit card and PayPal information from their payment system. Based on the reviews here, I strongly advise against subscribing to this magazine. Their customer service seems to prioritize profits over customer satisfaction

The New Yorker Magazine is a great modern publication. I enjoyed the issues very much. However, when it came to cancel, we were given three options - online, by phone, or by email. Since I was working at the time, I tried online first but the function was not working. So I emailed, and one week later my profile said that I no longer had a subscription. I was relieved to see the status change on my account and thought my request went through. Zoom forward one more week and my card is charged for a year long renewal. First, I received NO receipt for this charge. Second, I also cannot view details about my type or subscription or charges made online on my account. Third, I spent 40 min with customer service who bounced back and forth between two departments. I spoke with FIVE reps with no resolution.

When signing up I got scammed! Charged 41 gbp for their subscription and 41 gbp for Conde Nast too (never agreed to it) Customer support is rubbish and they even tell me I don’t hold an account with them! I will complain to my card issuer! Do NOT SIGN up

If you subscribe (print) from outside the US be prepared to not receive the magazine, or receive 3 months late, or receive just every now and then, quite randomly. Their postal service/system is abysmal. They also always have my mail address wrong, even when I corrected it three times. Big dissapointment, but hey, they are a huge, rich corporation, what can you do? Nothing.