Sara G.
Never recieved my refund
They renewed my subscription without sending the e-mail that they claim they send alerting one to the fact that the subscription is about to be renewed. I checked all my e-mail folders and no such e-mail was sent. They withdrew money for the subscription which was how I learned that the subscription had been renewed. I write customer service and ask for them to refund me the money as I do no longer want their magazine. They then claimed that an attempt was made to refund the money but the bank didnt accept the transaction. So now they claim that a refund check was sent, they then say that the check might take up to 4 weeks to arrive. Four weeks pass and still no check. They then say that they will contact the appropriate department so the check might be traced and if necessary be re-issued. I never recieve an update so I contact them for the 5th time. They then say that it can take up to 6 weeks for it to arrive. Six weeks pass and nothing. I contact them again and get the same answer as before that they will contact the appropriate department. They now say a refund check was issued on the 15th of august and that it can take 6 to 8 weeks for it to arrive. The delivery time increases everytime I contact them. Feels like stalling tacticts to me used by scammers. This is the worst customer service I have ever had to deal with. It honestly feels more like a scam company than a magazine. Probably wont get my money back.