New World DiamondsReviews of newworlddiamonds.com

I ordered one of their solitaire rings that was on sale for a reasonable price. Having very little experience in purchasing jewlery one of the most important points I asked was about the certification. I had read online that they are certified by IGL and IGI and asked on their web chat about it and they confirmed it, so I trusted them and ordered. When I received the ring it DID NOT include a certificate. When I asked by email about the certificate they sent me a picture of a "certificate" from Independent Labs LLC. Their diamond rings DO NOT have markings with a unique number that matches a certificate by a known lab. The lab they showed a "certificate" from was neither IGL or IGI, it was a completely different "lab" namely ilabs LLC. When asked about it they said that they never mentioned International Gemology Labs but Independent Gemology Labs. The first one being a long established reputed company and the second one not. From a blog post on their website: "Our lab-grown diamonds are certified by various world-renowned, independent laboratories, including the International Gemological Laboratories (IGL) and the International Gemological Institute (IGI). Our .25 carat up to .90-carat weight stones are certified by IGL, while any of our diamonds that are .91 carat weight and above are certified by IGI." UPDATE After requesting a refund due to this issue the customer service staff responded quickly and agreed to exchange the diamond with a similar rated diamond certified by IGI. They also removed the blog post to avoid further confusion by customers.

I received the order in a timely manner but discovered that the diamond actually had strong green fluorescence despite matching IGI certificate reporting no fluorescence. I was getting ready to return the item when I was contacted by a team member, who offered a discount so I decided to keep it since it doesn't look much different under natural light. It's very odd for report to be incorrect on such an easily tested feature. I highly recommend checking the actual features of the stone against the report you receive.

I needed to use two forms of payment they were very helpful with accommodating me with . They also were very quick with responding to my emails. The ring came within a week and it is beautiful can't wait to propose to my girlfriend I almost can't wait!

I bought a pair of pink diamond studs and they are gorgeous! Just as pictured and shipping was fast, i ordered them late monday evening and they arrived thursday with standard shipping. The only thing i took off for was the posts are a little thick compared to standard ones so they were slightly difficult to get in, however they are very secure with their screw backs. I look forward to more purchases with them.

Service is ok, no reply to my return request for 3 days I’ve the weekend

Stunning, beautiful diamond earrings. Great deal, great quality, great customer service. Thank you.

All good. Little snafu with certification arriving

Very impressed, however the setting is just a bit off.