Newswire.comReviews of newswire.com

Had issue charging release with card--financial institution thought was fraud. But Evelyn T, very patient through the process.

Your staff is very friendly, and your services are of good quality. You may want to have more representatives answering phones for time-sensitive questions that can't wait.

Your service was far-reaching and extended to many news organizations and public relations platforms. One suggestion: have more typing space provided to allow for specific information to accommodate author editing and changes to the original data being presented and stated.

The customer service is excellent. People respond right away to calls and emails, and they are incrementally making the product better.

Would like to let you know once we see the press release. Thanks Trina Lanier COO

I'm disappointed in the pick up of our release. Having spent the money on the premium National package and targeted it towards our industry it's discouraging to see the news published by almost exclusively business journals (not our industry). The response was that traditional media outlets are hard to track, but they all have online presences right? I'm not really sure how much their staff (which has been nice and professional) can really do to change the results, but I wish that they would have been more cautionary or advised how reuters, AP, or other major outlets would have reacted. ~~ I have an amendment to my original review. After seeing my feedback the company reached out and was impeccable with their reaction and service. They offered more value which was my main concern, their concerted effort and direct approach with me has changed my perception of their service and I am more comfortable recommending them as a service.

First time using a publication site for press releases. So far the experience was painless.

Although I originally gave NewsWire a 2-star rating, I am happily changing my rating to 4 stars, with the probability of changing it to a 5 star. Why the change - within minutes of posting my review I was contacted by Patrick with a reasonable explanation as to why I had the issue I describe and an escalation process should I ever experience similar or any issues going forward. All companies will occasionally have issues, so what separates the bad ones from the good ones is what they do to correct the issue. Patrick's efforts demonstrated to me that NewsWire is one of the good ones. Below is an email exchange, please tell me if my experience was acceptable. Your request (7502) has been updated. To add additional comments, reply to this email. Evelyn Tip Evelyn Tipacti (Newswire.com) Oct 18, 10:55 AM EDT Hi, Rod: You're very welcome. Our sales and client services teams are here during normal business hours, but our editorial staff is available throughout later in the evening. I do apologize for the experience, and we will do our best to ensure any questions related to your release(s) are answered in a timely manner. If you ever have any questions, please feel free to email us, or reach out to us personally and we will respond as quickly as possible. Thank you for reaching out. Kind regards, Evelyn Tipacti Client Services Specialist Newswire Rod Peters Rod Peterson Oct 17, 10:39 AM EDT Thanks for the response. When I submitted my question my review had already sat for two hours, however, in the end my PR sat for over six hours before I am was able to contact anyone. I called and I sent emails to the emergency contact address and no response. This is not the first time this has happen, so that I can make a more informed decision about my chose for PR publishing, please let me know what I can count on for turnaround and what process is in place when the emergency process fails. Thx, Rod ________________________________ Evelyn Tip Evelyn Tipacti (Newswire.com) Oct 17, 10:16 AM EDT Hi, Rod: Thanks for your message. There's usually a turnaround time between two to four hours after you submit the release. Our editors review it and contact you if there are any issues or questions with it. If there are no issues, then they also let you know when your release has been approved and it then gets distributed or scheduled, based on the distribution time you indicated. If you have any other questions, please let me know and I will be happy to help. Enjoy your day. Kind regards, Evelyn Tipacti Client Services Specialist Newswire Rod Peters Rod Peterson Oct 17, 3:18 AM EDT How long does it take for a PR to be reviewed and approved? Thx, Rod