Newpower99Reviews of newpower99.com

Read their website ordered from them. Bought a new battery for my Kindle Fire. Total disappointment!!! Instruction DVD had total wrong information. None of the steps they talked me through were correct. The battery they sent me was the incorrect size. When I placed it into the battery compartment the cable wouldn't reach the connector port on my device. They have no phone number to call for customer support. You can only contact them by email. I've sent an email. No response yet. They did finally respond after 3 emails. The customer service agent asked me send him the numbers off of my old battery which I did. He advised me to send them the battery they had sent me and they'd send me the correct battery. So I had to mail them the incorrect battery (at my cost) and they refunded my original purchase money minus a restocking fee. I wasn't happy about that either. When I received the new battery, I put it in the device and it still didn't work. That's not really their fault but here I go again. I get to pay for the postage to send it back and they'll charge me another restocking fee. I'll be out around fifty bucks and ended up without anything. How would you feel about that????

Ordered a replacement battery for my golf buddy. They sent me UPS tracking info but UPS says it isn’t the same address as on the invoice. They offer a phone number for sales but only emufor customer service. UPS says only they can fix. I would not buy a rock from this company quick to take your cash and non existent when you need help Pitiful Tom Martin

Made an order April 8th and still waiting. Emailed the company and never heard from them. I was even given a tracking number. Package still waiting to be picked up.

I purchased an I phone 6 battery from NewPower99.com.It came with a video and tools to install the battery. My son who is very technical watched the video and carefully installed the battery on my Iphone. Charged the battery overnight next day my phone would not work at all. Drove to the Apple store where technicians informed me that they could not remove the battery to check my phone without damaging the phone. I had to purchase a new I phone. Contacted company, they sent me a refund.. I am out $300 for a new Iphone..