Newport GroupReviews of newportgroup.com

Horrible customer service and financial advising during and after using them through my previous employer. I could not get in touch with anyone at Newport to rollover my 401k account to my personal financial advisor when I left my job. They issued the check to the incorrect address with no follow up information available, resulting in a huge delay in depositing the funds because I did not know where the check was actually sent. Couldn't recommend them any less from start to finish.

Worst company ever! I have spent well over a month trying to get my 401k funds to rollover into an ira. After unsuccessfully trying to get checks mailed to my PO Box (they assured me my name was on the mailing envelope which it was not) and getting nothing but lip service and the run around from customer service and mangers. I had them send to my home address via ups. This cost me $30 and was also a hassle as I had to get the address changed by my former employer as I was not allowed to do it online. There were supposed to be two checks and customer service confirmed that two had been sent in the same envelope. When I received the envelope only one check was there. I am coming up against the irs deadline for the rollover. This company has done nothing but cost me money and they are not taking appropriate steps to correct this. They are an embarrassment of a company.

Please consider the others reviews. Terrible communication with an arrogant approach. Do not waste your time.

WORST COMPANY TO DEAL WITH OF ALL TIME. I have spent HOURS of my time, and placed over 30 phone calls at this point, just to access my own money. First, I had to apply for an account (which already existed), then I had to fill several forms. I received email responses with varying information, and every person I talked to told me something different. Eventually, after about 4 months, I was able to get follow through on a payout to deposit into a different company holding my retirement. I was EXPLICIT in my email on what info to put on the check, and yet, they managed to screw this up to. Now, after another hour on the phone, I may or may not be receiving a check with the correct information. To be determined.... It's been quite the process of frustration, of time waste, of incompetence, just to access my own money. Avoid holding your money with this company at all costs.

The Newport group supposedly services retirement accounts that invest in Vanguard. They have the worst service and uninformed servic agents. They do not make filing a 5500 at all easy and will charge hundreds for any mistakes they were party to. We will be filing an FTC complain for their unfair business practices. We wonder in Vanguard knows how bad Newport is.

I signed on to Newport Legal group February 2022. Paying them $248.63 each month. They never settled or talked to my creditor upstart. Never emailed. Found out in May 2024 they had a lawsiut for feud. They kelp taking out money. When I called said they Needed More Money to settle. I refused and got out . They only refunded me $3183 back and kept the rest of the $7,210 I paid. Now I have to pay creditor $10,000 all over again. Need my money back and to be added to suit. Out Done. Miss Faye

They are terrible the customer service representatives are mean and hang up the phone on you when you call. This company should be shut down I have hired a lawyer and will be proceeding with a lawsuit because they hold people’s money

They are now managing our 403(b). Where do I start...I called the 569-4903 number, spoke to a woman who was very difficult to understand - poor language skills- ....she transferred me to someone in the Philippines who told me I need to call the original number, finally got "Rose" who was very nice and understood the questions (first person to do so after several transfers and having to go through the same series of security questions)....problem remained unsolved. The website is HORRIBLE and very difficult to navigate. Whoever designed it was unconcerned about end user experience. Their page link from Vanguard is a tiny screen which will not allow it to be maximized or made greater. Extremely difficult even to realign investments. I'm sure they collect fees for the management, but do very little else. I'm am not sure how a company that manages bookkeeping of someone else's retirement assets can get away with this. It is like they hold the assets and de facto hold the door to client access to their funds, They VERY difficult to deal with. SEC should investigate....aside from bad business practice, how can this be legal to hinder client access to their funds?