A leading provider of retirement plans, insurance, and consulting services—with more than $150 billion of corporate retirement and insurance assets.
Newport Group (newportgroup.com) has 50 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · Irvine, California
Excellent
Investments & Wealth · Calabasas, California
Excellent
Investments & Wealth · Orange, California
Excellent
Showing 50 reviews with 1 star · Clear filters
jonathan M.
I’ve been trying for months to get my money from the Newport group. Be aware, they are not trusted or helpful and they make every excuse not to give me you your money. Avoid the Newport group at all costs.
Brandan
Omg please just give me my money I've been trying since December 25
Family Marcelle L.
The staff flatly refuses to release our funds, asking for an address we were at 7 years ago, needs us to have a proof of address but we rent and that didn't count, endless bureaucracy for us trying to get our money back. Terrible customer service, they make it impossible to get your money out and are basically a failed business
Bill R.
My company that I retire from 2 ys ago put 700 dollars in a 401 k when I called and told them I wanted to close it out they ask for a password I told them I retired and I have no password I asker all the question than they told me I couldn't release my money even that I'm 71 yr old I may never see my money. And their people is not nice at all
Brian K.
NewportGroup failed to send me my money as part of a transfer then insisted on charging me excessive fees to do so.
Joseph F.
I did a hardship withdrawal due to tough financial circumstances I submitted the required documents saying I had to have my funds by October 1 2022 and it was approved September 20th and I have not received them now September 29 and I have called asking if they could direct deposit or do a faster way and they have been very resistant and very little help.
Kimberly A.
Newport is the worst company to trust YOUR money with! No statement sent in last 16 months. I have tried for months to get a straight answer on where any current information is or who to even contact to resolve these matters. The customer service reps are oblivious to any resolution. I finally told the rep today that I had no choice but to call my State Department to start an investigation on where my money and statements are. When I think of the Newport name, all I can think of is SCAM!! No legit answers and no one knows of a higher up to contact. Stay away from Newport!
Andre V.
This company has the most unknowlegable customer service reps. They have no clue what there doing, they laid for 2 weeks saying they don't have a supervisor. Week 3 of complaints and finally they found someone. Now there is an error they can't figure out. My rent is due and we're going on a month +.