Newport GroupReviews of newportgroup.com

Slow to fix their hacked system, it is 11/17/2023 and they have not been able to provide any updated values for my account since 11/2/2023. Very concerning that they not only do not have a secure system, but also that it is taking them so long to fix it. They keep saying they are sorry, but cannot provide a target date for correction. As soon as I can get away from this company - I will.

Exceptionally horrible customer service over the phone. Representatives are talking to you like you are trash, and they are your boss. Problems don't get resolved. It is their way or a highway. If you get your money there, rollover out of it (if you will be able to).

First phone call to cash out was on June 19th. Two days later a check was mailed and after two weeks nothing in the mail. Waited until 7/10/20223 to do a stop pay that cost me $30.00 and another $30.00 to expedite it Fedex. Per Newport Group sent out Fedex overnight and as of 7/18/2023 no check. They will not give me tracking (per their policy) and I have been waiting on a supervisor for three days now to call me back. They work remote and cannot complete any task without sending a ticket for updates. Extremely poor customer service. Just spent over 50 minutes on the phone where they put me on hold and then it hung up on me saying they were closed and they do not call you back. Honesty gets you a long way and they are far from that. Time to contact the Better Business Bureau and let them investigate.

Terrible Customer service: You are not treated like a person who has money invested with this group: I am stuck in the plan due to my employer otherwise I would not ever use them !!!! Inconsistent

I've never met a more unconfident business in my life. Once I left my job I immediately started the process because I knew I had to move, I would be moving out of state and I wanted to handle all of this in a timely manner. I filled out all the needed paperwork, had the paperwork notarized by my bank also had my bank fax in and also e-mail in a copy of the paperwork. I set up the appropriate accounts so the money could be rolled into those accounts once the transfer happened or withdraw. And then here's where it all fell apart my address kept being changed multiple times which according to this company requires him to wait seven days and if the address is changed again in the seven days I have to wait another seven days. I received several letters that my physical address or mailing address has been changed. I was not changing it!!! What was happening is every time I change it Newport would go in and change it back to an old address. Once I finally got that cleared up and ask them to please stop changing my address they claimed that I had to wait another seven days for security reasons. Granted it's been a month and 1/2 since this started I was already frustrated and very aggravated by this ridiculous process. At this point I've already talked to about a dozen different staff members at Newport which were almost zero help if not completely incompetent. I called back as instructed on the 7th day to instruct them to please cut the check and honor my withdrawal form for my account. I was told that they needed the account numbers which I provided yet again and the bank information. I got an e-mail saying please call us back further information needed. This process happened four times in one day, they have still not cut me a check they are still clinging or holding on to my money and refused to give it to me! They make up reasons why they can't do it for this and that reason which is insanely frustrating, these guys are the biggest scam artists I've ever met I wouldn't give them a dollar of my money after this experience but yet they're supposed to be retirement specialist and good at managing money. This outfit is a sham. If I ever get my money believe me I'm gonna tell everybody about how sorry this business is and how incompetent their staff are. I asked to speak to a supervisor because of the issues I was having I was told I could not! I asked to even speak to the team whoever 's cutting the check so I could explain my predicament and dilemma on why this process hasn't happened I was told that is impossible. Someone seriously needs to look into this company because they are a scam artist. The more they hold on to their money the more they're making off of my money that's why they won't give it back in a reasonable time frame. BBB has tons of the same reviews on this company! SCAM ARTIST!!!

Well I'm glad I'm not the only one who hates this company and their unethical practices. The fees they charge you are outrageous and good luck trying to cash out and get your money. I spoke to 3 different representatives so far in the last two weeks and they all gave me different information regarding how to cash out my balance. I predict a CLASS ACTION LAWSUIT in the very near future.

Over 5 reps telling you different things. I was told all I needed to do was call back as soon as there was a termination date and they would be able to help me process the rollover, that was a lie because I called back the next day and that representative said oh no we can’t do that you need to in the website. Okay and you have to pay the loan off so you need to deduct from the balance that amount, I asked but that is my money I need to pay the taxes that’s all, nope, you need to pay. If you change the address it takes 7 days supposedly to update in their system, huh? How is this supposedly on top of handling money company take 7 days to update an address, the financing company I worked for it took 24 hours! It is by far the worst experience is customer service the training is horrendous whoever they have performing them needs to be fired. One of the reps even said I don’t have control over what others said to you, uhm, but you work for the same company and it is a standard question. Update 4/20/23 no surprise that i still can not process the distribution. I changed the addressmoon the 5th, waited until the 8th day, still was nto able to process. Called in and the rep stated that the address was modified from the HR Dept 4-12-23 without my authorization back to the original addressm and I now needed to wait another 7 days. Spoke to HR and they stated that it was their system that did it and I needed to go back to Newport and change the address again, so now I have to wait the 2 days from when they changed it back plus 7 more days....I realise they make money off of the money we have in these accounts but I worked damn hard for 31 years it should not be this hard to process.

Horrible customer service and it was a terribly lengthy and drawn out process to withdrawal my funds from this company.