Newport GroupReviews of newportgroup.com

I have been trying to get a hardship because I was in need of a D&A treatment service. I had to pay out of pocket and have done for 4 months. At the same time I was getting behind on my mortgage. They gave me nothing but a hard time. Saying they reached out to me when they never did. Said they needed more documents, which I supplied and they wanted more and more and everything they wanted I supplied to them and they kept giving me a run around. I work with new hires at my company so I will be sure that I will share my experiences before they sign up for this horrible 401k retirement program.

The CSRs do not know what they're doing and they are rude. I was hung up on when I asked for the name of the CSR and to speak to a supervisor. I was given incorrect login information and then told no one could help me because I didn't have my security questions set up online. The entire process was lengthy and frustrating. I finally figured out how to log in myself and then was able to set up my security. I'm moving my funds immediately!

If it was possible to give zero stars I would. I was a part time employee of a local non-profit. I was automatically enrolled in a retirement savings program. After leaving the organization, it was somewhat complicated to roll the accumulated (minimal) savings into an IRA and I dropped the ball on the paperwork though in my defense the former employer and Newport did NOTHING to simplify the process or remind me of the existing funds. This is because they make millions off the high monthly maintenance fees from these relatively small sum accounts since the account "owners" are busy people and don't always prioritize the red tape procedures needed to access the often small amounts of money in the funds. I attempted to revoke the automatic rollover they did (for a hefty fee, natch, would have only received about 20% of the original total) but the letter was returned as "not deliverable" despite the address what was clearly spelled out in their paperwork. In conclusion, the account is now closed and I received NONE of the "retirement" money. It doesn't affect my bottom line, thankfully. But many in these positions are low-paid employees and it's complete bullsh** that the accounts work this way. You should be ashamed of yourself, Newport. There's a special place in hell for those making money off of the incomes of low-paid workers.

If I could leave negative stars I would. I called customer service with my financial advisor on the line to rollover my 401k. The customer service representative was not only, rude and condescending, but had a baby screaming in the background for the entirety of the call. After 15 minutes on the line, she told me we could not do the rollover over the phone and that she had tried to explain that to us at the beginning of the call but we didn't understand. My financial advisor with 40 years of experience did not understand lol! He said it was the worst experience of this kind he had ever had. My 401k was transferred to this company from another previous 401k. If you have a choice, do not use them! They are horrible!!!!!!

They make every step very difficult. They do not have online form processing. Everything is by FAX. The forms they send are formatted poorly, fill boxes do not work correctly, and footers overlap other text areas. All aspects yield a very low quality experience - particularly considering this company's business is financial management.

This organization is quite possibly the worst organization I've ever had to deal with. There is no way they are not doing something illegal in this process. My mother passed away 6 months ago and had a 401k through her work. When she passed, I was put in charge of gathering accounts to be added to the estate and disbursements to my family. Newport Group literally repeatedly refuses to provide any information or account access to disburse these funds. After filing a complaint with the department of labor and 6 MONTHS of being stonewalled (refusing to provide login or communicate on the phone) constantly by Newport Group for an account that was in my name, the workplace changed their 401k plan to a different company. I will have to pursue those accounts at the new 401k company. This can't be legal, and if it is, then the company is clearly riding a very abusive line to retain profits. If you are a company considering using this company, know this: - Your employees will struggle to access their money when they need it. - Your HR employee will HATE interacting with NewportGroup. - It will very likely lead to complaints against your business in relation to the 401k.

I would give negative stars if I could. This company is absolutely useless. You have to confirm name, dob, address, and full social number. But they wont help you unless you have the date you were hired.

I wish I could give zero stars as this is the worst financial institution I have every dealt with from top to bottom.