Cristy
Pick up instructions are outdated and the pickup location doesn't answer the phone
I placed the order for pick up, the e-mail received had the wrong order # and the outdated instructions for pick up. I followed the instructions on the e-mail which said to call a number because the order will be delivered to the car. I called the pick up location at 4:40 PM and no one answered. There was another 800 number and that # placed me on hold, waited 5 minutes and hung up. The process was unorganized due to this e-mail with wrong info. I couldn't pick up the order that day. I called the following day and was told the order # did not match whatever they had in their system, I found I placed the order via a reseller and that their pick up instructions are outdated.
Response from NewLife Vitamin ShopOct 11, 2021
Hi Cristy, thank you for your honest review. We appreciate your candor. I'm so, so sorry that you had this experience while picking up your product. That's certainly not what we aim for, so my apologies for the outdated instructions. The procedure for pickup has been changing frequently during the pandemic, and we were not aware that incorrect pickup details were being sent out. Because of this poor experience and inconvenience, we have removed the option for free pickup from our site. All orders will require shipping in the future, so that we can avoid anything like this happening again. Thank you for letting us know, and we'll strive to do better with a more streamlined order flow. Thanks again, and all the best.