NeweggBusinessReviews of neweggbusiness.com

Newegg sells their junk to the public to avoid landfill costs. I ordered my first open-box item after reviewing the return policy "just in case". The return policy states that there is a 30-day window. Upon reception of the motherboard I ordered I saw that there was three large pieces completely missing, along with other required cords missing, which made the motherboard unusable. I immediately contacted support. One month later, many conversations and department tthrough, they refuse to refund the order nor make the unfortunate situation right in any way (such as providing the missing parts separately) and revealed that they selectively place a separate return policy on open box items which reads, "NeweggBusiness guarantees only your receipt of the Open Box product with the purchase of this item. Accessories may or may not be included. NeweggBusiness is unable to provide any missing accessories, even if they are required for full functionality of the item." - in other words, they can send you a screw from the motherboard and refuse to refund your money. Newegg sells their junk to the public to avoid landfill costs and makes millions off of it.

Went to the trouble of opening a NET30 account for my company, since I repair computers. Now, this is ONLY for the Newegg BUSINESS. The consumer side of Newegg I give 5 stars, no problems ever. I used the Newegg Business years ago, but quit because: -Items cost more on Newegg Business than consumer side -items take longer to ship than consumer side -items were always out of stock in the "Business" side - yet they'd be in stock on the consumer side??? I left forever, what a complete waste of time

Had to RMA a hard drive. Turned out the second drive was also faulty, so decide to send this back for a refund. Turns out while waiting for the drive through the transits that it went over the 30 day return period. In what world would this be allowed? To make it worse the "Support Agent" outright does not answer questions and masquardes under the title Support Agent, unlike NewEgg's which actually has the agent's name. Avoid it at all costs. The best thing that Newegg as a whole should do is close "Business" site it is a downright insult to the name "Newegg".

Horrible company. I ordered some paper goods and sanitary wipes. The sanitary wipes cost $6.99 and received a tiny package of wipes. I contacted them about returning them and it would cost $7.50. To make it worse, they were made in China. Great. The CCP who brought us the virus.

Ordered a processor took forever to get here and didnt provide the right cooler for it horrible experience and wont give me credit to buy proper cooler dont use this website.....-1/10

Poor product quality and Deceitful refund practices. See official chat transcript below. Chat Transcript Newegg Support Chat on 8/12/2020: Manish Mandelia 02:14 PM PT hi Lucia Lucia D. 02:15 PM PT Hi Manish, This is Lucia from Newegg. I am sorry to hear that you have not received your return. I will do my best to help you. May I have a moment to check this issue for you? Manish Mandelia 02:15 PM PT Apologies, we were chatting and I got pulled into something else Lucia D. 02:16 PM PT Thank you so much for your patience. May I know your order number? Manish Mandelia 02:16 PM PT RMA Number: 1201900900 Manish Mandelia 02:16 PM PT Is that good enough ? Manish Mandelia 02:16 PM PT I will have to dig for order # Lucia D. 02:17 PM PT Thank you so much for your order number. After checking, I do see that the refund has been back to you in form of store credit on 5/29/2020 at 5:31:58 PM. Lucia D. 02:17 PM PT This is the reference number#0975255471057830 Manish Mandelia 02:17 PM PT I had requested a full refund Manish Mandelia 02:18 PM PT I was told it would be credited back to my Credit CArd Manish Mandelia 02:18 PM PT Can you help me process a full refund Lucia D. 02:19 PM PT Oh, I do see that the RMA already has closed, we are unable to modify. Hope you can understand. Manish Mandelia 02:19 PM PT No I dont understand Manish Mandelia 02:19 PM PT I ordered this product from you twice, I received a faulty product Manish Mandelia 02:19 PM PT Then I spoke to your customer care agent who told me a full refund would be credited back to my credit card Manish Mandelia 02:20 PM PT Now you're telling me this is not possible Manish Mandelia 02:20 PM PT I dont understand Manish Mandelia 02:20 PM PT I dont want to buy anything from you anymore, Manish Mandelia 02:20 PM PT I'd like a full refund Manish Mandelia 02:20 PM PT what do I need to do to get my money back Lucia D. 02:22 PM PT Please kindly note that RMA has been closed on 5/29/2020 , it has been passed more than 2 months. We are unable to modify this return since refund already back to you. Manish Mandelia 02:23 PM PT how is the refund back to me Manish Mandelia 02:23 PM PT I dont have the money back

This is a completely different site than Newegg.com This is a site pretending top be Newegg. If you look closely at their website some suspicious stuff adds up.

I ordered a motherboard for an older Intel LGA1150 CPU. They accepted the order and 2 weeks later they cancelled it because the third party supplier never shipped the board. Not only did they not keep in touch with me to give me updates or follow up with their seller but they did not let me know anything until I asked for status. That same day they tell me my order is cancelled. Nothing else. No discount on a different product. No assistance, just your order is cancelled! This is supposed to be a company selling to businesses? Time is critical and they wasted 2 weeks of mine. I was forced to go to Amazon and had the board the next day.