Jim H.
The Customer Service is truly awful.
The Customer Service is truly awful. I had an issue with the Neutrogena lip balm, only a small issue and had the same issue not happened twice to me I would have binned the product and put it down to experience. However as it turned out I have been introduced to a whole new experience, that of complaining to Neutrogena, and dear lord they are laughably inept. As with most major conglomerates KENVUE palm their own responsibility for customer care off to somebody else and in their case it's Savi marketing GmbH in Germany. The whole point of this seems to be to make the customer lose the will to live and give up. Savi probably some marketing whizz came up with the word, because 'Savvy' it was this company is. I would also use the words; sly, duplicitous and underhand. Congratulations Neutrogena you've saved yourself the cost of a lip balm, I hope you get a warm feeling inside. Neutrogena 1 v O Customer Service.



