I've used their products for years and all of the sudden they stopped putting the applicator sponge in their pressed power compacts. When I called customer care they said they stopped putting the sponges in to be more environmentally friendly but I can buy my own. That's not being more environmentally friendly, that's just being cheap. I'm really disappointed with them and will be switching makeup brands
JL
Jade L.
Have used daytime Neutragena winkle…
Have used daytime Neutragena winkle repair for several years and have recommended it to many people. The last time that I went to purchase a replacement I decided to also try Neutrogena retina oil. I used product as directed and it caused extreme discomfort with redness and burning. The directions advised to continue to use once a day as symtoms would stop with continued use. After 4 days the pain was so severe that I had to discontinue use. I wrote company to advise and received a response saying they would send me one coupon for a replacement product. I immediately wrote back requesting 2 coupons for the following reasons 1) the replacement product will cost significantly less than the retina oil 2) I suffered extreme pain and discomfort 3) my time and effort. No response and of course received only the one coupon. I am extremely disappointed in their lack of follow up and care. Let's see if anyone bothers to respond to this feedback. Will be interesting to post on Facebook and Instagram.
LB
Lisa B.
upset and sad that they discontinued neutragenia light night cream
what are you using in place of neutragenia light night cream? I am so upset that they discontinued my product. I have tried several other neutragenia cream but yet to find something as good. I am so upset and frustrated. I am 53 and I have sensitive, dry skin. This moisturizer was perfect for my skin. I truly need to find another comparible product. Help! I don't want wrikle, spot, retinol...I want a moisturizer. Please.
NH
Not H.
Burning dry skin after using neutrogena products
I have used the oil free acne wash in the past which dried my skin out so bad it burnt when I put moisturiser on. At the time I thought maybe I was just having allergies as my skin had never reacted this way in the past. After a few years, I thought maybe I would try the hydroboost water gel and cleansing gel..bad idea! Once again my eyelids are cracking and peeling and burn even when using cerave moisturiser which is usually mild on my skin. What a waste of money for something I can't even use without extreme discomfort.
LY
Lynda
Neutrogena Intensive Moisture Wrap Body Treatment
I have used the Intensive Moisture Wrap Body Treatment for at least 40 years and was very pleased with the product! I was sad to find out that it was being discontinued and replaced with the Hydro Boost body gel cream. I could use the moisture wrap cream in the morning and by the afternoon my skin still felt moisturized. The Hydro Boost cream is very disappointing. It does not moisturize. It really feels like it has been watered down and only last 1 or 2 hours at the most. It is a very disappointing substitute to say the least. Terrible to use under makeup!!!!!!!! Sure hope Neutrogena will bring back the Intensive Moisture Wrap body treatment as it really does the job!!!!!!!!!
KW
kendra W.
HAZARDOUS PRODUCT! PLEASE BEWARE!
On March 18,2019, I bought this product the (neutrogena facial cleansing bar). I read some reviews online with people saying it help with oily skin, and will have your face feeling really clean. I washed my face with this cleansing bar on March 18th the day, I bought it. It lathered good, and I washed my face with it before, I went to bed. The very next day when, I woke up my skin felt really tight. So I looked in the mirror, and my entire face was (RED, AND MY SKIN WAS LITERALLY BURNED)! I washed my face with cold water, and it was so raw that, I could barely touch it. I had red patches on the sides of my face, around my nose, over my entire chin, all over my jaws, and EVERYWHERE! I didn't know what to do so, I hurried up, and put neosporin on it. I noticed the next 2 days it still was barely healing, because it was literally scabbing up in DRY PATCHES.I kept it moisturized all day everyday, but the neosporin wasn't healing it fast enough. I googled all kinds of stuff to use, and that is when I found HUNDREDS OF HORRIBLE REVIEWS ABOUT THIS PRODUCT DAMAGING OTHER PEOPLES SKIN JUST LIKE IT DID MINES. So I immediately went to and purchased (NATURAL BRAND-FILTERED WHOLE LEAF ALOE VERA GEL), I went to buy some (ROSE WATER-HYDRATING FACE MIST, WITH HYALURONIC ACID), and I went to purchase:(SHEA MOISTURE- ULTRA HEALING ALL-OVER HYDRATION- 100% RAW SHEA BUTTER). I immediately sprayed the rose water on my face in the car, and opened up the aloe gel, and put it on my face with my index finger. The aloe vera gel stings just a (LITTLE BIT FOR 2 SECS), but that is because it is killing the bacteria on your face. I immediately felt it work in seconds! I then rushed home to put the shea butter on my face and placed neosporin on top of it. My face started healing immediately after 4 hours and looking at my face in the mirror those super red spots where fading! I even dapped my face with a paper towel to see if it was really working, and to look at it dry. OMG!!!!!!!!!!!! The spots on my face are literally healing, and I'm going to repeat this regimen everyday until my face heal all of the way up. Now I do know I have to keep some moisturizer on my face throughout the day at work so, I will use the (ROSE WATER MIST). So if any of you guys have been affected by the HORRIBLE PRODUCT THAT NEED TO BE TAKEN OFF OF THE MARKET ASAP! Please follow these steps to start your process of healing:
1)SPRAY YOUR FACE WITH-(ROSE WATER-HYDRATING FACE MIST, WITH HYALURONIC ACID)
2)RUB YOUR FACE WITH-(NATURAL BRAND-FILTERED WHOLE LEAF ALOE VERA GEL)
3)RUB YOUR FACE WITH-(SHEA MOISTURE- ULTRA HEALING ALL-OVER HYDRATION- 100% RAW SHEA BUTTER).
4)RUB YOUR FACE WITH-NEOSPORIN- ORIGINAL OINTMENT
I know everyone skin is different, but this is what is working for me. I was soooooooooooooooooooo embarrassed to even go anywhere with my face with red burned patches all over my face. Everyone staring at my face, and asking me what happened to it is just simply embarrassmening. Not to mention, I have beautiful clear skin, but I just wanted to try something to help with it being so oily. I wish I would've found this website before, I even bought this product. Like my face is going to take a few weeks to heal like it should, and I don't even want to leave my house. That is how bad it is!!!!!!!!!!!!!!! This product need to be BANNED FROM THE FDA, because it is damaging peoples skin, and I'm quite sure worser than my situation! I used this product one time for one day, and now it is going to take weeks for my skin to heal properly! I regret ever buying this product, and I hope my regimen help hundreds of people who have suffered skin damage from (NEUTROGENA FACIAL CLEANSING BAR)! :)
SA
sarah
Terrible Neurogena acne wash story.
I bought a Neutrogena acne wash a while ago.I put it on and washed it off exactly as the bottle said but after when I looked it the mirror I was in SHOCK.My face was completely red and rashy.And my skin is NOT at all sensitive.After 20-30 minutes it cooled down and I threw the acne wash in the trash.Never again Neutrogena and also if you REALLY want to get rid of your acne go to a DERMATOLOGIST.All these drugstore brands aren't going to completely get rid of your acne ever.They only get rid of the money in your pocket.