I finally got the product and took it as prescribed but after a month, I still see no visible difference in my vision. I know there are no quick fixes but I was hoping this was going to be one of them.
Response from NeurobellaJul 5, 2026
We completely understand your frustration, Mary Ann — waiting longer than expected for an order you were excited about is disappointing, and you have every right to expect clear information about delivery times upfront. That is not the experience we want for you. Please send us an email at our support address with the subject line URGENT so we can immediately track down exactly where your shipment is, provide you with an updated delivery estimate, and make sure this gets resolved for you right away.
Best Regards,
The Neurobella Customer Care Team
DR
Donna R.
There is not point in my adding to the…
There is no point in my adding to the complaints already here. I want to know...WHAT DID PEOPLE DO TO GET THEM TO CANCEL? I've
tried everything.
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry that you've been trying everything to cancel without success. That is absolutely not the experience we ever want for anyone, and your frustration is entirely valid.
Please note that you are speaking with our management team here, not an automated system. We want to get this sorted for you directly, right now. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to cancel your subscription immediately, stop any further charges, and confirm it's fully done so you don't have to chase it any longer.
We take this seriously and are committed to resolving it for you as quickly as possible.
Best Regards
KR
Keith R.
Awful company
Awful company. The adverts show bottles with 60 capsules, when they arrive, they only contain 30! Even worse they immediately sign you up for subscriptions and send you the next month. They don’t reply to most emails and when they do the message tells you to follow links in their website to cancel subscriptions.-there is no link! I really feel like I’ve been ‘ had over’-avoid!
Also, their adverts “trustpilot with really high marks-when you go on the trustpilot page, they have terrible marks!
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry for everything you've described. Receiving a different quantity than you expected, being enrolled in a subscription you didn't want, and struggling to find a working cancellation link or reach us by email is absolutely not the experience we ever want for anyone. Your concerns are entirely valid.
Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to confirm your subscription is fully cancelled, stop any further charges, and address your concerns about your order to make sure you are properly looked after.
We take this feedback seriously, both for your situation and to improve the experience for everyone, and we're committed to resolving it for you as quickly as possible.
Best Regards
PB
Peter B.
My experience with Neuro Bella was…
My experience with Neuro Bella was disgraceful. Communication was poor, timelines were repeatedly extended, and responses felt like stalling rather than genuine efforts to resolve concerns. The lack of transparency and accountability made the process unnecessarily frustrating. Based on my experience, I would not recommend this service. PLEASE NOTE; This business receives very poor reviews. A lot of people never get there money back. They make it as hard as they can to get refunds for what is false advertising. They response with all the right answers but do nothing. BE AWARE
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry for the experience you've described. Poor communication, repeatedly extended timelines, and responses that felt like stalling rather than real resolution is absolutely not the standard we hold ourselves to. Your concerns are entirely valid, and we take this feedback seriously.
Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly and give your concerns the transparency and accountability they deserve. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to review everything and resolve it for you properly.
We're committed to turning this around and sorting it out for you as quickly as possible.
Best Regards
JO
John
This is a scam company and the product…
This is a scam company and the product they sell as 15 in 1 is ineffective. Attempts to return the product in its original unopened packaging is impossible due to the company completely disregarding requests for refund. Do not do business with these scam artists.
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry for the experience you've described. Not seeing the results you hoped for, and finding it difficult to return an unopened product or get your refund request actioned, is absolutely not the experience we ever want for anyone. Your concerns are entirely valid.
Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to arrange your return, process your refund, and make sure you are properly looked after.
We take this seriously and are committed to resolving it for you as quickly as possible.
Best Regards
SW
Susan W.
If I could rate this 0
If I could rate this 0, I would. This company keeps charging my debit card even though I have canceled them. I would like to find others this is happening too, and sue them.
Address one:
D
8 The Green Suite D Dover De 19901
Address 2:
30 N Gould Street Sheridan, WY 82801
Phone: 928-830-6224
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry for the experience you've described. Being charged after you believed your subscription was already cancelled is absolutely not the experience we ever want for anyone, and your concern is entirely valid.
Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to confirm your subscription is fully cancelled, stop any further charges, and review the recent charges to make sure you are properly looked after.
We take this seriously and are committed to resolving it for you as quickly as possible.
Best Regards
AR
Anne R.
take your money without warning
They sent me another order with no warning so basically, I received an email to say order placed and then immediately followed by another email saying order shipped. Not allowing me time to cancel the order. I guess I had subscribed by accident but still, they should send an email to remind you that an order will be placed shortly. This allows the consumer to cancel a subscription.
What frustrated me the most about this is when I placed my first time order, the shipping did not IMMEDIATELY follow. So now I'm out $100 and they really don't seem to care. I appreciate a good product but I appreciate good customer service even more.
Even if this product made a blind man see, I would still not order it because of the poor service !
Response from NeurobellaJul 5, 2026
We completely understand your frustration, and we're truly sorry for the experience you've described. Receiving an order confirmation and shipping notice back to back, with no advance reminder and no window to cancel, is absolutely not the experience we want anyone to have. Your feedback is entirely valid, and you make a fair point about giving customers notice ahead of a renewal.
Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to review this order, address the charge, and make sure your subscription is fully cancelled so it doesn't happen again.
We genuinely value good customer service as much as you do, and we're committed to resolving this for you as quickly as possible.
Best Regard
JS
Jenny S.
Neurobella are scammers
I bought this product as a one off purchase and was scammed. They took £25.50 the following month without sending the product or if they did I never received it. I wrote to them asking for a refund and to stop any further deliveries. They said I was too late for the third month and took the money again and referred me to a cancellation page. Today I have received an email which again does not address my issues. I have written several emails over the last three months and always get the same reply about going to their cancellation page. This has also turned out to be a scam because when you click on ‘cancel’ a video pops up of a lady telling you it’s better to stay with a subscription. There are no further buttons to click and therefore cancel. So it is impossible to proceed with the cancellation. The page reverts back to the initial screen and you end up back on the same loop! MY ADVICE IS DO NOT BUY FROM THESE PEOPLE! I have asked for the name and email address of a senior manager or CEO to complain to and this is totally ignored. So be warned!
Response from NeurobellaJun 2, 2026
We completely understand your frustration, and we're truly sorry for everything you've described. Being charged when you didn't expect it, not receiving a product, feeling that your emails went unaddressed, and finding the cancellation page impossible to get through is absolutely unacceptable, and not the experience we ever want for anyone. Your concerns are entirely valid.
Please note that you are speaking with our management team here, not an automated system, and your request to escalate to senior management is exactly what we want to honour. Please reach out to our support team as soon as possible with the title URGENT, and a senior member of our management team will personally step in to cancel your subscription immediately, stop any further charges, process your refund, and make sure you are fully looked after.
We take this extremely seriously and are committed to resolving it for you directly and as quickly as possible.
Best Regards
