Jeff G.
Expect extreme delays on shipping
I purchased an HP Laserjet Booklet Finisher (Y1G07A) from them on August 26, 2026. It is now October 20 and they still have not shipped the product to me and cannot give me a date or even a shipping price estimate. I have gotten multiple replies saying they are working on finding a carrier to ship this to me. Yes, it is a large and heavy item. I ordered almost identical item (Y1G18A) through an independent seller on Ebay and received the device within 7 days on a pallet. Calling directly is no help either. The call sounds like it goes to an overseas call center. All he could do is look at my email communications with the company. He said he can try contacting "them" personally to see if he can find out more about the situation. He had NO information about why there was a delay or how to move things along. I sent them a message after one month asking about this. Their response was: "The only problem is getting it through the DHL or FedEx. Because the weight is up to 100+ kg. We’re getting an expensive shipping quote from all courier companies and trying to get a cheapest and reasonable quote to ship this to your address. We can share the quoted shipping prices with you today in next email. You can then decide how you want us to proceed. " After 7 weeks of delay I asked again and got this reply: "we’ve asked and raised the final shipping quote enquiry with DHL and DSV. They will reply us by tomorrow. Then we will be able to quote you the shipping. Please wait and we will sort this out. Due to high gas prices, shipping becomes quite costly these days. " That was 8 days ago. Between the delay and the poor use of the English language in their emails, I'm beginning to think I've been ripped off. Their website says there are 17 units in stock. If I don't get a response by next week, I will be asking for my money back. I have been FAR more than patient giving them 8 weeks to figure out how to ship this. If you plan to order anything of size (over 75 pounds), don't expect to get it quickly. If you get it at all. If and when I get my printer extension, I will update this review accordingly.




