Jeffrey S.
Nine days late and weeks of chasing support
I ordered X-ray film for our dental office through Net32 with delivery promised by September 28. The shipping label was created September 25, but the package never moved and tracking sat at "label created" for over a week. I contacted support repeatedly. Responses were slow, and after several follow-ups I still had no real answer, so I asked for a cancellation and refund. Only then did the order ship. It finally arrived October 7, nine days late. Support apologized but never addressed my request for a credit to make up for the delay. The product itself is fine, but if you need supplies on a schedule, don't count on Net32's delivery dates or their support.
Response from Net32Oct 16, 2026
Hello, Thank you so much for bringing this to our attention. We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We hope to have the opportunity to serve you again. Best, Net32 Team



