Net32Reviews of net32.com

Response from Net32Aug 30, 2023

Hello Mag, Thank you for your review. Your feedback is invaluable in helping us enhance our services. Our team has been trying to get in touch with you, and have provided a return shipping label as well as offered a full refund if you decide to return the product. Our dedicated customer support team is standing by to assist. Please contact us at [email protected] or call us at (800) 517-1997. We will be more than happy to find an appropriate solution.

Response from Net32Aug 30, 2023

Hello Richard, Thank you for sharing your feedback about our products and the ordering process. We're truly sorry to learn about the defective product in your order, and we apologize for any inconvenience caused. However, upon reviewing our records, we couldn't locate any related tickets associated with your order. To assist you better, please get in touch with our dedicated customer support team at [email protected] or call us at (800) 517-1997. We will be more than happy to investigate the issue and find an appropriate solution.

Response from Net32Aug 30, 2023

Hello Jennifer, Thank you for bringing this issue to our attention. We apologize for any inconvenience you've experienced due to the lost package and the delay in resolution. Unfortunately, we’re beholden to the claims of lost packages with the carrier (FedEx, UPS, USPS), but we do strive to provide as quick a resolution as possible. Our records show that your refund has been processed. Your feedback is valuable to us, and we're committed to improving our processes to prevent such issues in the future.Your satisfaction is our priority, and we hope to regain your trust in the future.