CAROLE D.
EXPIRED PRODUCT
You sent me a box of 50 Fixadent tubes with a 2022 production date. They have a shelflife of three years. I let your CUSTOMER SERVICE department know, their response was to text back pictures of this date, which I did. The response to that, was send back box, I guess at my expense. AND to use a different vendor in the future. Again, not a happy camper! 6/4/25 what you are asking this 79 year old woman to do, is to much trouble! (Ie: print return label/package it up/ take to wherever to mail back! I don’t think so! I just need to stick to what I know will give me a good product to begin with!
Response from Net32May 29, 2025
Hi Carole, We’re very sorry to hear about your experience and understand your frustration. We issued a prepaid return label so the product could be sent back to the vendor at no cost to you, and a full refund will be processed once that return is complete. We appreciate you taking the time to share this feedback and hope to serve you better in the future.