Net10wirelessReviews of net10wireless.com

Horrible Service!!! They shut my service out of the blue due to "network upgrades" and they won't even give me my phone number!!!!!!!!!!

I purchased a phone and plan from them. Was promised 2-day shipping. I did not receive it after a week and a couple days and Fedex did not update the tracking number. I called net10 back and the agent told me he would update the ticket and I should receive the phone in the next 72 hours business days. I did not receive it after more than a week and called them back. Spoke to someone who had to escalate to someone else, told me to call Fedex and find out if the item was lost, and if so that Net10 would provide me with a refund. Probably a 25 minute phone call with lots of holds and the agent coming back after every 2 minutes to say, "Please stay on the line." Called Fedex, they told me net10 should file a claim for the item. Called back net10 and they told me that the previous 2 ppl I spoke to at net10 did not enter any information into the ticket. They had to start over. Checking on various things. Coming back on the line every 1-2 minutes to tell me to stay on the line. After ONE HOUR of speaking to various ppl and being escalated to various ppl, am told that they can do nothing to help me and I should be contacted in another 1-2 days. They could not process the refund that the previous person was told me they would process. The 3rd person I spoke to on that day also said that she was transferring me to someone to process the refund, but then the next 2 ppl said they couldn't do it. I will never go with this company under any circumstance. Worst customer service. It took me HOURS of various phone calls with ppl to find out nothing. Will see how long it takes and if I get a refund for the hundreds of dollars I spent on a new phone. Good thing I did not go with the monthly payment plan through their third-party provider smartpay which has terrible reviews.