Nest CollaborativeReviews of nestcollaborative.com

Response from Nest CollaborativeOct 7, 2024

We are so sorry to hear about your recent experience with Nest Collaborative. We would love to know more about what happened so circumstances like these don't happen again. Can you please reach out to our customer experience manager directly ([email protected]) so we can figure out what happened?

Response from Nest CollaborativeSep 30, 2024

Thank you so much for taking the time to review your experience with Nest Collaborative. We are so sorry to hear that you did not receive the advice you needed or expected. We strive to offer only the best support and guidance and we appreciate your feedback. If you'd like to reach out to us directly regarding your experience, please don't hesitate!

Response from Nest CollaborativeAug 20, 2024

Thank you for sharing your feedback. We're truly sorry to hear about your recent experience with Nest Collaborative, and we want to assure you that we take your concerns very seriously. It’s important to us that everyone who engages with our services feels supported and valued. We understand how distressing it must have been to feel let down after your appointment, and we genuinely regret that this was your experience. We'd like to clarify that any EOB you receive from your insurance company is not a bill. Nest's billing team advocates directly with most insurances for full coverage of lactation care, often taking months and multiple appeals, ultimately resulting in more than 99% of our patients paying $0 out-of-pocket for our services. We recommend reaching out to our billing department with any billing-related questions. Once more, we are truly sorry about your experience with Nest Collaborative. We pride ourselves on providing compassionate support for those at any stage in their breastfeeding journey & we are saddened that your experience was anything less than supportive & helpful. Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns directly. - The Nest Collaborative Team

Response from Nest CollaborativeJun 20, 2024

Hi Abbie, Thank you so much for taking the time to review Nest Collaborative and we are truly sorry you left your appointment feeling more defeated than empowered. We greatly appreciate your feedback and take your satisfaction with our providers very seriously. We've made our clinical manager aware of this situation. If you have any additional questions or concerns, please feel free to reach out to our customer experience directly at: [email protected]. Thank you again for your invaluable feedback.