Nest Auto Transport Inc.Reviews of nestautotransport.com

My experience with Nest Auto Transport was one of the worst customer service experiences I’ve ever had. I strongly recommend that anyone considering this company look elsewhere. I dealt with a representative who identified himself as Chris Miles. He quoted me $675 to transport my Tesla Model Y from California to New York, and I paid a $150 deposit to secure the booking. On the day of pickup, after all my moving plans had been finalized and I had no practical alternative, I was suddenly told that the driver would not transport my vehicle for the quoted price and that the total had increased to $1,835. I felt pressured to accept because my car was already scheduled for pickup. The very next day, the driver contacted me asking for an $800 advance payment, claiming his payment card was not working. I immediately contacted Nest Auto Transport, and Chris Miles told me to pay the driver and assured me that I would only owe the remaining $1,035 when my car was delivered. Then, just two days before delivery, I received another email demanding an additional $900, increasing my delivery balance from $1,035 to $1,935. One of the explanations I received was that the driver had encountered traffic, construction, and an accident and had to take a different route. I simply do not understand why that should become the customer’s responsibility. Traffic, road closures, and detours are normal parts of interstate transportation and should not suddenly become unexpected charges after my vehicle is already in transit. I never agreed to these additional costs before they were imposed. The company also attempted to justify the extra charges with broker compensation, operational infrastructure fees, and other costs that were never disclosed when I booked the shipment. From my experience, this felt like a bait-and-switch. I was attracted by a low quote, but after my vehicle was in the company’s possession, the price kept increasing, leaving me with very little choice but to pay. My total cost went from an advertised $675 to $2,085 ($150 deposit + $800 advance + $1,135 increase from the original quote), far more than what I was initially led to expect. Total $2885 My advice is simple: Never trust or use Nest Auto Transport. Get every promise in writing, confirm that your price is truly guaranteed, and be extremely cautious of any company that changes the price after your vehicle has already been picked up. Based on my experience, I will never use Nest Auto Transport again and cannot recommend them to anyone.

COMPLETE AND UTTER SCAM COMPANY. worst business i’ve ever dealt with BY FAR. you might’ve seen my parents’ review with their own version of the events that unfolded in dealing with these scoundrels, and now, here is my account. they left me waiting for nearly 3 HOURS and our agreed upon pickup time passed with ABSOLUTELY ZERO communication. called multiple times with zero response. the driver, from Safe Auto Transport apparently, who also seem to be scammers, had the audacity to be irritated with me for calling the broker multiple times for any updates or ETA. it’s *totally* not like i’m dropping off my vehicle (and sole transportation method) and therefore need to arrange transportation to get back to where i was staying that depends on them being on time or at least being courteous to call me. then they were late AGAIN with zero communication, resulting in my vehicle unknowingly being left overnight in a mall parking lot at risk of getting towed or STOLEN. then, as i’m under the impression that the vehicle is already in transit per Chris literally agreeing to the already rescheduled pickup day IN WRITING, he contacts me the day after making up some lame excuse for needing to raise the price by double the original rate (which eventually ended up in them demanding 4x the original rate as if they weren’t being GREEDY ENOUGH). afterwards, i go to attempt to pay, where Chris tells me card options of “Visa, Mastercard, and American Express” then tries to backtrack and gaslight me when i say American Express by claiming they suddenly can’t take it. reminder, HE LITERALLY READ THE OPTIONS OUT TO ME AND THERE IS PROOF IN OTHER REVIEWS WHERE THEY SAY THEY TAKE IT. he also had the nerve to say he was doing me a “favor” after trying to lie to me about it, and once again starts getting an attitude with me because i caught him in his lie. then, as previously mentioned, they raise the rate by 4x the original rate and threatened to HIDE MY CAR if not paid in cash upon delivery. yes, HIDE IT. is that not the scummiest tactic you have EVER heard of? there is not a single reputable company on this PLANET that would EVER say that to a customer, but this company isn’t reputable. they have no integrity and are motivated solely by greed. they tell so many lies that they contradict themselves multiple times, it’s almost funny. it’s not even bad enough that they’re scammers, they also happen to be TERRIBLE AT BEING SCAMMERS, so not only do they get 1 star as a business (would give zero if i could), they also get 1 star for being sorry excuses for con artists. and in case someone decides to reply to this and solely blame Safe Auto Transport for the horrendous service we received (bc i’ve seen that you try to deflect blame onto the carrier in other negative reviews), BOTH OF YOU ARE HORRIBLE. you BOTH treated us TERRIBLY and you are BOTH LIARS

Worst experience with Nest Auto Transport, don’t do business with them! Your vehicle is not safe. This company is operated by indians under fake American names with Texas phone numbers - Stay away from Chris Miles, Alicia Parker, and Kevin Miles My original signed agreement for order #23871259 showed a Total Tariff of $639, with a $239 first payment. The vehicle was originally scheduled for pickup on May 28, and I repeatedly contacted the company to ask when they would be picking it up, but communication was poor and responses were limited. Pickup times changed multiple times, and I repeatedly had to ask for basic shipment information, including the BOL, pickup photos, carrier company name, driver name, and driver phone number. I did not get any until 3 days later. According to the BOL, the vehicle was ultimately picked up on May 30 (3 days later). After the vehicle was picked up, I was later sent revised payment and additional charges that were not clearly disclosed to me before pickup. They asked me to pay $1000 cash which I did not have on me since I started a new job. After rounds of emails they did not provide any documentation about the change in the price. I was so angry and decided to write a bad review on google (which I regret). After the review was posted, an individual who identified himself as Chris Miles contacted me and questioned why I had written it. During that conversation, I was told that if I did not remove or correct it, the transport process might not be completed and that the vehicle could be sent to Iowa instead of being delivered as expected. I explained that I needed my vehicle and that I believed the price had been increased without prior notice. The caller disputed my statements and stated that he could sue me over what I had written. He also asked personal questions, including where I was from, whether I was a U.S. citizen, and what my profession was. During that conversation, I was also offered a $50 discount if I removed the review. I said I will remove it because I was worried about what they can do since they have the car. I texted the company again after submitting the new agreement to pay 950 and asked about the delivery date and even offered specific time windows when I could be available to receive the vehicle, but I did not receive a response. The next day, while I was at work, my landlord called and informed me that my car had arrived and was waiting outside. I explained that I was at work, but because it was only my second day on the job, I had to ask my boss for permission to leave early. I then took an Uber to retrieve the vehicle, which cost me approximately $80 out of pocket. In addition, I eventually paid $950 at delivery, along with the $240 paid initially, to get my vehicle released. After receiving the car, I noticed an unusual noise coming from the front driver-side tire area. I mentioned this concern to the driver who delivered the vehicle and he added this to the inspection sheet so I can get a refund, and during our conversation he said he had experienced difficulties working with this company and they had a bad reputation and they mentioned that I should have not agreed and stopped the process. Now I had to fix the car and pay more money. I am posting the review again and let’s see what will happen.

Don't trust them. They increased price in last minute. Absolute Bait and switch

My experience was horrific. The final cost was over 4 times higher than the bait & switch, low-ball quote they originally gave me. The timing of picking up my car was also a constantly moving target but that wasn't nearly as problematic as the way the costs kept rising. I hate that someone is allowed to do business like this. I was also working with 2 different people who each need to find a way to make money off of you. I thought I was working with a single company with a single fee. Wrong again. I would NEVER work with this group again. Crooks.

I booked transportation services to move a vehicle from Corpus Christi to Austin and paid a $75.00 booking fee. The company is now refusing to reverse the credit card charge, including approximately $77.63 in fees. A regular trailer — not a professional auto transport trailer — showed up at the property. The driver and company could not provide proof of insurance, DOT information, or proper licensing when requested. In addition, the delivery price was later increased from the original agreement. Based on my experience, I strongly suggest that others use caution before doing business with this company. Please do your own due diligence and use at your own risk. I will continue posting additional information as this matter proceeds. I am a well-established business owner with extensive professional and legal affiliations, and I take these matters very seriously.Auto Transport Quote Quote #: 24835167 Transport Type: Open Carrier Quote Expiration: June 10, 2026 Route Pickup Location: Corpus Christi, TX 78415 Delivery Location: Austin, TX 78753 Vehicle Information Vehicle: 2019 Chevrolet Express Condition: Running (Operable) Pricing Total Transport Cost: $225.00 What’s Included • Door-to-door auto transport service • Fully insured carrier during transit • Complimentary luggage allowance: 200 lbs If you would like to proceed, please review and complete the paperwork using the link below: My last email to you Mr. Anderson, Below is the original order and quoted cost. Your company sent a couple with a pickup truck and trailer to transport my vehicle, rather than a professional auto transport carrier. When we requested copies of the Federal DOT license, State DOT documentation, and proof of insurance, they were unable to produce any of those documents. In addition, upon arrival they stated they would require an additional $350.00 cash payment that was not part of the original agreement. Due to these circumstances, I did not allow my vehicle to be transported. Your company charged $75.00 plus taxes and fees for the booking. I am requesting a full refund immediately, as the contracted transportation service was never properly performed and the carrier presented did not appear to meet the required licensing and insurance standards. During our phone conversation, you mentioned there was a contract and stated that you were not going to reverse the charges. I am copying my personal attorney, Mr. Jonathan Fly, Esq., on this matter. Please email me a complete copy of the so-called contract that you claim I signed or agreed to. Mr. Anderson, I intend to contact all appropriate regulatory agencies regarding your company’s conduct and business practices, in addition to sharing my experience publicly through social media and consumer review platforms. Please provide the requested contract and respond as soon as possible. My attorney request to be copied in all correspondence. Mr. Anderson: Please copy me on all correspondence and send Mr. Neuman your entire file without delay. Sincerely, We request the so called contract. want the public to know that this individual and this company continue talking about a so-called contract. In addition, they contacted the destination auto shop and stated that Nest had a contract and was going to file a lawsuit against the shop. Please be careful when dealing with this company, and DO NOT give any upfront money without fully verifying their licensing, insurance, and DOT authority. I have transported vehicles for my son three different times from other states using other transport companies, and this has been the worst experience I have had. The reason I selected them was because I wanted to support a Texas business. Please do your research carefully before using this company.

Scammer alert Do not use them. They are completely unprofessional and fake. Fake names. Liars. Don’t trust they will steal your money and bull shit you and never stop talking. They created all those fake reviews with 5 stars which is why they all have generic fake names like Jake smith. Harris smith. But none are actually American. I have reported them to credit authorities as fraudulent

This was the worse experience took my money and never picked up my car I called and coincidental the guy I spoke to Named George wasn’t in the office and was going to be out for a few days the guy that answered the phone I’m not sure of his name said that they would try to get someone out there the next day that he would contact me still today NO CALL BACK but they sure took my money…. Oh and after I spoke to GEORGE he called me back and insisted that I give a review I told him how can I give you a review if the car hasn’t been picked up or delivered.. but kept calling telling just put a good review so he could his bonus SO NO I WOULD NOT recommend y’all to anyone I know I’m very dissatisfied