NespressoReviews of nespresso.us

I recently purchased a new Nespresso machine from Currys, specifically attracted by the advertised offer of 100 free pods with your first order. However, after submitting all the required information and a valid receipt multiple times, your system refuses to validate it. The file size is within the stated limits, yet it still doesn’t work. On top of that, I can’t cancel the original pod order—convenient. This feels like a bait-and-switch: lure customers in with a promise you don’t intend to honour. I’m returning the machine on principle. If a company can’t stand behind a simple promotional offer, why would I trust anything else? Very disappointed.

Delicious coffee. I've spent $850 on it. Got a flavor I did not like and asked if I could return, refund, get a credit. "Gustavo" kept saying he understood and was sorry but could do nothing. I'll be buying much less of their coffee now.

Vi har 3 gange måtte have erstattet vores Nespresso Citizen efter pumpen er gået til ifm. afkalkningsprocessen. Efter det nu er sket igen, har Nespresso nu givet os besked om, at de ikke længere vil give os en ny - hvorfor i alverden arbejder de ikke med at forbedre pumpesystemet i deres maskiner? Vi kan ikke være de eneste, der oplever problemet. Vi er så færdige med Nespresso!!

Terrible customer service and false advertising. Their team speaks to customers in a condescending manner and provides no productive troubleshooting to problems such as delays with orders, missing orders, etc. They never call you back or send email follow ups. They also advertise 24/7 customer support yet they are never available unless its between the hours of 9:00am-6:00pm EST. They are lucky their coffee manufacturing is a leg up on competition, otherwise they'd go bankrupt for such operating practices.

I had purchased a gift certificate in the US for my friend in Kuala Lumpur. I specifically chose Nespresso because I knew he was a member and I saw many stores in KL where he could redeem. After I purchased my friend told me he couldn't use - it could only be used in the US. The disclaimer was extremely small and hidden and I contacted Nespresso within hours for a refund Of course I was told that no refunds are allowed on gift cards (a waste of $100), but they would transfer the card to my name and also offer an additional amount for the inconvenience. I'm then sent to "Buy a Tab" that apparently manages the gift card fulfillment. Talking to them was extremely frustrating with a lot of back and forths, being told one thing and then something different. Long story short the the card was transferred to my name with no additional compensation. The entire experience was hardly inline with Nespresso's "luxury" brand reputation and now I'm stuck with $100 gift card that I have no desire to use.

I bought a Essenza Mini Black that, for some defect, it stopped working after a few months. It was still on warranty, but Nespresso used every excuse to refuse repairing it or covering for it. Their customer service agent wasted my time for over an hour, he had very little knowledge of the company policies and finally declined warranty service out of incompetence. I am extremely disappointed in their customer service. Never Nespresso again!

If I could give them zero stars I would. Worst customer service I have experienced from what is supposed to be a premium coffee company. They repeatedly did not ship my machine, I followed up multiple times without any solution.

The website is very slow and ineffective. The registered machine date in my account has disappeared along with a credit. The on line agent interaction was unacceptable. Agent was demeaning repeating requests for the same info and not aware of their promotions.