NespressoReviews of nespresso.us

Nespresso used to be a luxury brand. Now, it's complete trash. They have ZERO customer service. The deliveries arrive 50% of the time due to their choice of shipper. The website is terrible. The coffee is overpriced. I trashed my machine and bought a Breville.

back in november 2025 i bought a nesspreso zenius for my business the machine is not working defective lever the problem started around 2 weeks ago called nesspreso 3 days ago and was promised a replacement. was call today from them and was told they not going to honor the warranty because my business address is not verified i explained to them that when they got paid for a certain reason to verify the address wasn't important lol i tried to argue and say what the address has to do with honoring the warranty now I am stuck with a expensive defective product by the way they coffee always taste awful but was convenient for office. just wanted to advise the other people not to deal with this crooks.

Twice my Aerocinno 3 was defective. The second time I waited 5 weeks for my replacement and finally called them. The agent put me on hold a number times while she "investigated"with the repairs department, and finally said she will call me back within 24-48 hrs with a resolution. Of course she never called and so I had to call them again. I spoke with a different agent and after his "investigation" told me that the delivery company (Purolator) didn't deliver my machine that I sent for repair. That's hard to believe! He then told me I would be getting an "exception" and will be sent a new machine. An exception?!!! My machine's under warranty. It's not an exception. I then spoke to a supervisor to complain about the terrible service and to her credit gave me some sort of credit on my account after I suggested that I be compensated in some way. Thanks but it was still crappy customer service and needs to be improved drastically.

Nespresso used to be such a good company. I bought 8 machines over the years from them. My mother’s machine was broken and I tried for weeks to call but no one ever answered. The chat line wouldn’t help and gave me an incorrect number which was actually for a shelving company. Utterly appalling!

After troubleshooting with customer service it was determined that my machine was done. I was offered one of two options. Send my machine in for repair for $65 or receive 35% off a new machine from their website but they had to place the order for me. Fine but all of sudden the tune changed and my order was only $5 less than the listed price. They now say they can’t accommodate the original offer they made to me. That’s terrible customer service.

Just needed to download a new app. Why? Still no reviews on the app. The sleeves are getting more and more expensive. They give you a random free sleeve sometimes (which you can’t choose the kind so it’s usually not something you drink) or they give you garbage (free tote bag or ice tray etc). Also where is the incentive to recycle the pods? Give me money off for doing the work. The coffee tastes good but they’re pricing me out. And there should be reviews on the app.

Completely unacceptable customer service. On more than one occasion I have placed coffee orders only to not receive them. Still charged to cc. Upon calling to inform Nespresso and try and resolve the delivery issue and get my product, I am read a script and told to contact their delivery company to see what’s wrong!?!? “Nothing I can do but resend your order”. Again because I know it’s not coming to my home but to someone else’s in a completely different city, they still won’t listen and refuse to cancel the order and refund my cc! 6 days in and I’m still awaiting coffee.

Den 29/04-2024 købte jeg via en forhandler en DeLonghi Nespresso Gran Lattissima EN 640.B. Maskinen er nu begyndt at lække vand, selvom den kun har været brugt almindeligt og er blevet afkalket med Nespressos egne produkter. Jeg bruger også Nespressos egne kapsler. Jeg kontaktede Nespresso, da jeg synes, det er meget overraskende, at en kaffemaskine i denne prisklasse tilsyneladende ikke kan holde længere end godt 2 år. Først blev jeg spurgt, om jeg brugte deres kapsler og deres afkalkningsmiddel, hvilket jeg gør. Alligevel fik jeg blot svaret, at de ikke kunne gøre mere, fordi maskinen er købt hos en forhandler. Forhandleren afviser samtidig sagen med henvisning til, at maskinen er mere end 2 år gammel, og henviser mig tilbage til Nespresso. Som kunde står man derfor tilbage mellem to parter, der begge fralægger sig ansvaret. Jeg havde forventet langt bedre kvalitet og service fra Nespresso. Det virker urimeligt, at en dyr kaffemaskine ikke holder længere, og at man som kunde ikke får nogen reel hjælp, når problemet opstår kort tid efter reklamationsperioden. Jeg kan desværre ikke anbefale Nespresso på baggrund af denne oplevelse.