NespressoReviews of nespresso.us

I am extremely disappointed with the level of customer service I have received from Nespresso Canada. I purchased a second hand Nespresso commercial machine. From the beginning, I experienced issues with the assigned representative. After I bought the machine, it seemed that he was no longer interested in helping because I hadn’t purchased it through him. One of the biggest frustrations is that I was never informed about the minimum coffee purchase requirement. Instead of explaining the policy to me, my machine registration was canceled without my knowledge. After several phone calls, someone from the Nespresso head office stepped in and successfully registered my machine again. However, the problems didn’t end there. I have called Nespresso Customer Service 4–5 times in the past week alone. Every time I am told that my case has been escalated and that someone will contact me, but no one ever does. I have spent hours following up, yet nothing has been resolved. The information I have received has also been completely inconsistent. My representative told me that I was **not eligible** for an extended warranty. When I contacted head office directly, they checked my machine and confirmed that it is only about **2\.5 years old** and **is eligible** for the one-year extended warranty. As a customer, it is extremely frustrating to receive contradictory information from different people within the same company. I have no visibility into what is happening internally, but it feels as though my case is stuck and no one is taking ownership. It is disappointing that customer service has been unable to resolve such a straightforward issue despite multiple escalations. This delay is not just an inconvenience—it is directly affecting my business. I have been waiting to get the machine serviced so we can begin staff training. Because this has dragged on for so long, our training schedule has been delayed, which has impacted our business operations and opening plans. I expected much better from a premium brand like Nespresso. Instead, I have experienced poor communication, inconsistent information, and a complete lack of urgency. As a business owner, this has been one of the most frustrating customer service experiences I have had. I sincerely hope someone in management takes ownership of this issue and improves the way customers are treated. No business customer should have to make repeated calls, receive conflicting information, and wait this long for a simple warranty and service request to be handled

I am going on my third machine with nespresso. I have to say that their help support staff are patient, kind and professional. But spending 3 hours on the phone with support staff watching water drip out of machine is quite ridiculous, but not the support staff’s fault. Both my first and second machine just all of a sudden stopped working. A red light appears or it just stops working. I know for a fact that the support line is supposedly 24:7 but why in heavens name would a coffee maker need 24/7 support unless it KNOWS their product is defective? The machines are expensive and not reliable, often it is a choice of sending it in for repair or a small credit towards a new machine. None of my machines were old (a little over a year)! They just STOPPED working! Truly unacceptable! My plan is to use up the coffee pods i have remaining and throw the 3rd machine away. This 3rd machine was free as the machine went kaput after 13 months. Because of that I am only now covered by warranty for 6 months. Knowing my previous experience with these machines, I KNOW that this machine will only die on me too! Do yourself a favor and do not buy! It is a crappy machine and Nespresso has no business even selling this.

I bought a pod container from Nespresso at John Lewis broke after two weeks took back Manager said contact customer services. They were so rude said my fault no replacement which I asked for. Have cancelled my Nespresso subscription the Starbucks pods just as good and cheaper

Nespresso just ran a promotion for ordering 100 capsules - you would get a cool bag . I of course ordered my 100 capsules and DIDNT receive my cool bag . I called the customer service department only to be told ‘too bad’ and he hung up on me ! I have never had a good experience with the customer service from Nespresso- so brutal. Our next coffee maker definitely WONT be a Nespresso!!

2026 July 23 I have a subscription and this morning I received an email notification said my subscription is updated. I know i didnt update and the last time I logged in my account was before June 16 2026. And the updated order has Vertuo capsules which do not work on mt machine. I contacted the agent right away to inform Nespresso that my account t was hacked. Upon checking, the agent said it is not jacked. After questioning why my account has items that from all precious orders but not my last updated subsection, Fatima asked me if I updated my subscription? Why would I want to buy a capsule that is not compatible with my espresso machine? It is now escalated to their IT department and I already removed my credit card. I will see what their findings to cancel my account.

Der Kundenservice ist erschreckend miserabel. Meine gekaufte Nespresso Maschine ist nach „nur“ 3 Monaten mit Mängel behaftet. (In Asien gekauft, da ich dort lebe) Auf meine Nachricht wurde nicht einmal geantwortet und das ist das finde ich absolut eine Frechheit. Ich habe nun eine halb funktionierende Maschine, die gerade mal ein paar Monate alt ist. Wirklich das Letzte der Service

On June 8th I discovered on online order that I did not place going to a residence in a state I don’t live in to people I don’t know for a machine that I don’t have. The charge to my bank account was $155.00. I called Nespresso customer service right away to report the problem and have the charges reversed. The rep said he would see if he could cancel and to call him back the next day, to verify cancellation. Meanwhile I removed my cc information and the ship to address of the stranger. I call June 9, Different rep, yes order was cancelled and I should see a refund soon. On June 11, I received an email saying that a refund is on the way in 3-5 business days. I gave it till the 23rd and asked about my refund. New agent said I need to give it 30 days to post. On July 8, I chatted online because still no refund. They assured me that it was sent through. I asked to speak to a supervisor and they said one would call me within 48 hours. I asked for the transcript of the chat and didn’t get an answer or the transcript. On the 25th I chatted again with an agent asking for a supervisor regarding my refund and the run around I was getting. I asked for both the chat transcripts and was told a supervisor would call within 24 hours. Nothing. Finally I reached out to Nestle. After a couple of emails back and forth I was instructed to call Nespresso customer service or chat online because Nespresso has their own team. I asked for the number of a supervisor within Nespresso and was not given the information. On my way to the bank tomorrow to dispute this whole charade. I’ve been a customer since 2008. I’ve spent a small fortune on coffee and machines for family members. I will purchase from Amazon from here on out. This was the worst customer experience of my life.

Absolutely the WORST website I've ever had to deal with.