NespressoReviews of nespresso.us

Where is customer service had company and had to order out after waiting almost an hour on the phone. Unacceptable. Just saying get yourself an old style percolator because if you are like me & unable to figure out why the machine isn't brewing or descaling you will not be having your coffee that day. If you do not descale coffee will taste bitter. On a good note whdn it wirks and is cleaned well coffee is good never piping hot so I have to heat up my milk. Cafe au lait style.

Nespresso has some really good coffee. However, they should for the commitment and money you'll spend. Particularly as a discerning coffee drinker my European wife is over several years! As an example, I had asked for a simple favor. To discount a Nespresso branded smaller travel mug as a token for being a several years, great customer. Do you think that they'd do that? NO WAY! Waiting in a live chat for several minutes to be passed along to their toll free number? Just to be told NO, again. For being a very loyal customer, their returns are minimal to their best customers. Maybe time to go elsewhere? Wow, just wow.

Tried to track order that had not been received by UPS 12 days ago. Called Customer Service Number on Website. Tried over and over again to have me give them my CC# for a "free" gift card.... What a sleazy bunch.

The $849.99 NESPRESSO CREATISTA PRO is a HIGH MAINTENANCE LOW QUALITY WASTE OF MONEY This is not the NESPRESSO experience I had come to enjoy over the years. This late model machine frequently issues Descale alarms without the option to bypass them (as it should for up to 30 cups). Imagine looking forward to your first cup of coffee in the morning to find that the machine, again, is prompting you to descale it? Do you have 15 minutes to run through the process? Are you happy to go on your way without that first cup of coffee? I determined that the machine is a “lemon”. What else could explain the need for frequent descaling? NESPRESSO recommends using their brand of descaling solution, of course — yet another income stream. And I did, to best maintain it. I called Customer Service to request a machine exchange and was put through a barrage of questions AND A VIDEO recording the 15 minute descaling process to reset the descaling cycle and document it for C/S reference. I was asked if I use only NESPRESSO pods and whether I use filtered water, implying that failure to do so contributes to wear and tear. NOWHERE IN THE MANUAL does it mention either of these. What is recommended is using potable water. — in other words, drinking water. I happen to have whole house filtered water, so it’s a moot point. C/S issued a service ticket, shipping label and box for me to ship back to for repairs — which took about an hour to package and ship due to the maze of cardboard inserts. It took two weeks to receive the repaired machine. No explanation was provided. In less than two weeks the Descale alarm came on — again with no option to bypass it, as it should. At this point I have serious buyer’s remorse and wish I’d never purchased this NESPRESSO. Again I call C/S and again they offer to repair it. I refuse the offer and insist that my machine is a lemon and must be replaced. Incidentally, the machine is used to make a maximum of two cups a day/4 on weekends and holidays. I wait on hold as the representative obtains approval. Again, I had to pack up the lemon Nespresso Creatista Pro and waited over a week for the replacement to arrive. But the replacement machine is just as lousy. It doesn’t matter which Hard Water setting is selected. The Descale alarm comes on far too often. And it only offered to bypass the process the first time. All of this for a pod machine. No thanks. I won’t even donate this one — it would be a cruel joke!