NespressoReviews of nespresso.us

Worst website on the planet and poor customer service. Identically named machines but no description as to why one has a flat top and the other a domed top. Unable to make a purchase..

They make it so nearly impossible to unsubscribe from their signups. They overcharged me the last month with no explanation as to why the next month was £40 instead of £25. After cancelling the direct debit I then got daily emails to resign up. It’s TOO MUCH and basically harassment. Normal websites allow you to unsubscribe by email or online rather than just by calling a random number or having to go to the full effort of deleting your account. Customer service so not reply to emails. Not using Nespresso products again. Thankfully the original pods can be purchased by other brands so my machine is machine useful.

Disappointing Experience After 10 Years as a Customer After ten years as a customer of this company and owning two coffee machines with a total value of 800 euros, I had an extremely disappointing experience with their service and customer support. One of my machines developed a water leakage issue at its base. After contacting customer service, they advised me to purchase a new water tank and perform descaling again. I paid 15 euros for this, and the items were sent to my home. However, even after testing the machine with the new tank, the issue persisted. I reached out to customer service again, and they told me I needed to send the machine in for inspection. I sent it and paid 60 euros for the repair. However, when I received it back, the problem remained unresolved. I informed them, and they requested that I send it again. This time, I personally delivered the machine to their store in Glyfada, where an employee received it without noting any visible damage. As "compensation" for my inconvenience up to that point, they gave me four coffee capsules. Damage During Service & Attempt to Shift Blame About two weeks later, I received a phone call asking if I had ever dropped the machine, implying that the damage was my fault. Naturally, I told them that this had never happened and that when I handed it over at the store, their employee had inspected it and did not report any damage. Shortly after, they called again to admit that the damage had actually occurred at their service center—the machine had fallen due to their mistake. They told me they would replace it at no cost, but the fact that they initially tried to shift the blame onto me was infuriating. Limited Replacement Options & Refusal to Refund My Money After admitting the damage, they offered to replace the machine, stating that there were no available spare parts. Initially, they said I could choose a model worth up to 370 euros, but shortly after, they changed this to 330 euros. I found a model worth 399 euros that I liked and that matched my kitchen aesthetically, offering to pay the 30-euro difference myself. However, they refused and only allowed me to choose from cheaper models worth 299 euros. Adding insult to injury, at one point, their representative mentioned, "You already received free coffee capsules," as if four capsules made up for the hassle and financial loss I had incurred. Additionally, when I requested a refund of the 60 euros I had paid for a repair that was never actually performed, they refused. In summary, I paid 60 euros for a repair that never happened, 15 euros for a water tank and descaling that didn't solve the issue, and in the end, instead of receiving a replacement machine of equal value, I was forced to accept a cheaper one. Total Loss I originally paid 330 euros for my machine. In the end, I was given a machine worth 299 euros while also losing an additional 75 euros (60 euros for the service + 15 euros for the tank and descaling). Essentially, the actual value I received back was only 224 euros. To "make up for it," they offered me six extra coffee capsules, as if that somehow compensated for the money I lost. Conclusion This experience was unacceptable and insulting as a long-time customer. Instead of receiving proper service and a solution to my problem, I had to fight to prove that I wasn’t responsible for the damage they caused. On top of that, I lost money and was forced to accept a lower-value machine. After this experience, I cannot recommend this company to anyone. If this is how they treat a loyal customer, I can’t imagine how they handle newer customers or those with lower-value machines.

I recently purchased a Nespresso machine for my daughter and son-in-law for Christmas. After I purchased I went on nespresso.com to order Pods, Syrup, Descaling Kit and 2 Cups. The shipment was missing the descaling kit $10, and when my daughter got home and tried the machine I had ordered the wrong pods. I had no order number, just a confirmation email and online there was no where to do returns, so I called the number in the email. The women was so condescending; she couldn't understand how I could order the wrong pods, told me I should register the machine and then the site will let me know if the pods are wrong (the machine was a gift for someone else, why would I register?). She refunded the 3 sleeves of pods $24(no tax included) and told me to just keep the Pods because they don't take coffee back. Additionally no refunds on accessories (I wanted to return the 2 tumblers) no refund on the descaling kit I didn't receive (I guess she thought I was lying). The interesting point is that I wanted to exchange for correct Pods and would have spent more than I was returning however I never got to mention this with her attitude. I was thinking of getting one of these machines however Keurig is for me, I guess I am just not hip enough. This company is so cool (only for the moment) they don't need business.

I love the coffee but man these coffee pots are sh*t. They break down constantly and are temperamental and then you contact customer service and they either don't know how to help you or you can barely hear them. For as pricey as they are, you'd think both their products and their customer service would be a whole lot better.

I used to be able to order online without problems but it is now impossible to order this way. Credit Card rejected or I have placed order incorrectly or other stupid problems so if they don't want my business that's fine as I am not driving miles yo go to a boutique

Jeg købte en relativ dyr Nespresso maskine ultimo 2021, og direkte hos Nespresso. Maskinen var omfattet af 2 års garanti, men efter præcis 2 år og 8 måneder går maskinen i stykker (lækage), hvorfor jeg kontakter Nespresso for oplysninger om, hvor maskinen kan blive serviceret/repareret for egen regnning.. Svaret var, at det kunne de ikke påtage sig, idet garantien er udløbet, og uagtet at maskinen er købt af Nespresso og en original Nespresso maskine. Resultatet er således at jeg kan smide maskinen ud efter 2 år og 8 måneders anvendelse (alm. husholdning). Udover en årlig afskrivning på 2.500 kr./år, er dette IKKE just i overensstemmelse med bæredygtighed. Lærdommen må være - køb ALDRIG en original Nespresso maskine hos Nespresso - billigere at hente sin daglige kaffe hos cafeen!

Nespresso in Bali. The worst service that you can expect. Do not order nothing here. They will take your money and deliver in weeks! We asked for some coffee capsules and took more than 2 weeks. The reason: they don’t care the customer. Until they dont have more orders in the same area, they wont send anything to you. Even I paid an extra cost for delivery 2-3 days, they scammed me. This place should be closed.