Nerds ExpertReviews of nerdsexpert.com

I was not allowed to do this review myself the Tech had me on "screen sharing" and gave his self 5 stars...I asked him if I could do the review on my own and he said no...I was a little freaked out as the first Tech told me my Chromebook was infected hence I could not access my printer...he tried to charge me $149.00 to clear my Chromebook so I could have access to my printer and I refused....I don't have money like that...then he brought the price down to $99.00 again I refused. He was already generating an invoice... the whole situation felt very off and I was very uncomfortable...Afer refusing again that I would not pay "Kevin" transferred me to a "Mike" who took over and in 10 minutes had my printer up and running .....I seriously am disturbed by this whole encounter....I absolutely feel as though he was trying to scam me.....The only way that I typed this review is because he left my Google screen sharing open and there sat the pull down screen for the reviews...so I opened it and clicked on Edit....... An Investigation needs to go on regarding this situation........I really would not recommend them to anyone because I almost got "took" but I felt it in my bones that it was wrong!

I am absolutely thrilled with the excellent service I received today from the service professionals that helped me. My computer and printer issues were completely resolved in a timely and extremely professional manner. I can't thank them enough for their patience and understanding in helping me with these matters!!! Sincerely, Brenda Vecchiola.........UPDATE: Since writing this review, I have come to learn that the service representatives that spoke with me today were in fact scammers. The issues on both my computer and printer have not been fixed at all. I spent almost two hours of my time being guided through a lengthy process that I was assured would solve my issues. At one point during the process, I was advised that if I wanted to continue with the advance repairs and technical support needed to completely resolve my issues, there would be a charge of $199.00 USD. I declined due to financial reasons and was offered a lesser charge of $149.00 USD. I declined again for the same reasons. I was then told that because of my circumstances I would receive all repairs for just writing a good review. I thankfully agreed and was asked to submit a 5 star review immediately. The change to a 1 star review is only because there is no option to leave all stars blank. I am sadly disappointed but wiser for my experience.