Where to start..
PRODUCT
- Top class from the company, the content in the packs are very quality and enhances my stream substantially, have gotten multiple compliments on that.
If you're looking for some spark and new additions, this is the place to go.
CUSTOMER SERVICE
- Very kind and helpful, was struggling alot with processing and set ups and not only were they instantly there to assist me, they also step-by-step helped me through getting my content fixed and ready for use.
In other words, if you're not coming here you're missing out.
OR
Overtake R.
Perfect product and excellent service!!!!
I'm Brazilian and I ended up purchasing a complete pack of overlays and alerts. What I can say is that I highly recommend the products on the NerdOrDie website. In addition to having a multitude of overlays, their work is very professional and tasteful. I had to make some adaptations to my overlays to bring them into my language (PTBR) and I had exceptional support from Nathan, who kindly and patiently helped me with everything I needed. By the way, their support is amazing! At the end of the day, as a novice OBS user, I was able to configure everything to my liking with Nathan's help. So if I can do it, you can too! Long live NerdOrDie!
TB
Tarryn B.
Nerd or Die is easy downloads and makes…
Nerd or Die is easy downloads and makes the stream look unique without overly dramatic designs, some are simple and some can really pop. Love their choices. I had compliments on my christmas overlays just this past stream. 10/10 nerd or die!
JA
José António F.
Very nice full stream overlay packs at…
Very nice full stream overlay packs at a incredible price. On top of that, the level of customization is amazing, even for someone that knows nothing about design.
I recommended Nerd or Die to more than one friend and I will keep recommended it.
JA
Jack
Looks Aren't Everything. Customer Service Matters Too.
They have really good looking stream packages for streamers & content creators but this alone is not enough to redeem them from a poor customer support network because at the end of the day, looks aren't everything.
Bought a package from them to use on my stream only to find that they don't actually provide you any actual physical files, just web coded files that limit you completely into using StreamElements or Streamlabs, if you use anything else, your simply out of luck.
Emailed them asking if there was a solution or if not, if I could aquire the graphic files they advertise in their packages, came back with a very poor response stating they can't create new code for other platforms & they completely ignored my question about recieving actual files.
I guess customer service matters not once they have the money. I'd recomend independent creators on Etsy or Fiverr instead.
Response from Nerd or DieNov 17, 2023
Hi Jack,
Thank you for your review. I'm sorry you had any form of poor customer service, but I will reach out and see if there's anything we can do to make your experience better. Without knowing your specific order details, I'm assuming you're referring to our alerts, chat boxes, goal widget, or event list widgets - as these typically are the only coded items we provide.
I'd like to take this opportunity to better explain why we can't provide additional files for some alerts or widgets, as this issue isn't limited to NoD alerts and widgets, but would be the case for others as well.
First, in order to make user-specific changes easy, we create a majority of our alert and widget graphics in coded form. This allows you not only to change things like font sizes, colors, and user-created images (such as logos), but also allows the alerts and widgets to dynamically adapt to user names, chat messages, and goal amounts. Something like a .png, .jpg, .mov file is static once it's rendered out.
Additionally, this makes files lightweight and efficient for the browser source (where these types of alerts and widgets are loaded from).
This is simply because StreamElements and Streamlabs deliver your events through website-like pages. Essentially, both platforms will send data to your browser source link that's loaded in OBS. Imagine a tab of Google Chrome sitting on top of your stream in OBS. Browsers don't support things like .mov, .psd, or .ae files, so it's much better for us to use web-supported graphics and code - or else we'd lose A LOT of capabilities for our products.
That said, this is only the case for alerts and widgets. The opposite is true for things like our overlay packs (webcam frames, backgrounds, and supporter bars) where we not only include all the files needed but also have options to purchase our full source files (After Effects files). This is because OBS itself is created to better handle different file types.
To summarize, it's impossible for us to provide additional graphics for some widgets, because the code is in fact the source files that we work with. This is intentional, as we believe it makes a better experience for live streamers, which is what we market and advertise on our website.
I hope this clears up questions and I wish you the best of luck in your content-creating journey!
D
D
They don’t respond to any support…
They don’t respond to any support ticket / email. Really bad service.
Response from Nerd or DieOct 3, 2023
D,
I'm very sorry on this issue. We take our customer support seriously.
My main concern is solving your original request - I will request more information through Trust Pilot to make sure it was solved.
That said, we did have some issues the past week regarding server outages. I believe a few messages were lost when we moved services, so we're investigating that and making sure everyone is replied to ASAP.
Your review helped us catch this error on our part, which we're grateful for. We're sorry for this mistake.
Thank you for letting us know!
BC
Bobby C.
My experience (updated) 1 star originally
Bought two packages from them that did not have the correct guides on how to use their software. When I asked for support I was left on read for all 3 tickets. Tried them because if the good reviews but i guess maybe they've fallen off, I'm not sure. They were pretty rude when confronted with their lack of quality control and support. I got a partial refund instead of the support I needed. Hopefully they learn from this moving forward and give customers what they bought instead of attitude and turnt up noses. Very disappointed in all of them.
(Update)
After a few emails, I was contacted by Derek. Who took the time to apologize for the support and miscommunications. He explained how to use their products to me and gave me the support I initially needed in the beginning. I'm guessing he's the owner or shotcaller over there, if not he should be. As he's a shining example of what should be on the other side of the customer's line. Thank you again and I appreciate your help and dedication with handling and correcting the issue.
JM
James M.
Amazing customer service
Honestly, I am a complete and utter PC noob. I had issues getting my overlays set up on my stream (my own fault) so I messaged them on discord. And I have got to say, the help they gave me was amazing, Mr Boost or Die & Tylegn or Die were so kind, understanding and in the end asked for nothing but a virtual high five in return. This is the best way I think I could thank them. Honestly the help I received was top notch, do not hesitate to buy from Nerd or Die.
