Ellen
Lovely signs
The signs that I did receive are lovely; however, I should have received 2 free signs that did not arrive. I was disappointed and so were the girls that I bought these gifts for. Update: I was very happy to hear from NeonsignLife about the freebie signs and about the minimum purchase price to recieve them. I didn't quite meet that amount so I would just suggest making that apparent at checkout... In any event, the personalized signs that I ordered were well made and packaged really well so they arrived in perfect condition. The girls love them for their new rooms!
Response from NeonsignLifeMar 26, 2025
Hey there! First off, we really appreciate your recognition of our product quality. You're awesome! 😊 Now, about those freebies. Since they're from a different inventory warehouse, they'll be shipped separately and might take a bit longer than your custom order. I took a look at your order. Just so you know, our policy is to offer freebies when the total purchase amount is over $299. Your two items, each at around $12x, total up to $251. So, unfortunately, it didn't meet our minimum for the freebie offer, and that's why our team didn't include any with your order. But hey, we truly value your honest review. Each month, we randomly pick 10 customers who leave reviews to receive free products. Make sure to check your email on the 30th of every month. You could totally be one of the lucky winners! 🤞 Thanks again!