Khoa T.
The light is really weak and am not…
The light is really weak and am not happy with the brightness I couldn’t see it in the daylight at all

Custom neon sign retailer. Unique designs. Personal or business. Flawless creations. Extensive options. Innovative manufacturing.
NeonsignLife (neonsignlife.com) has 154 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Khoa T.
The light is really weak and am not happy with the brightness I couldn’t see it in the daylight at all
Jaimie D.
Needed to return sign (tragic event happened and didn't need it anymore) and they refused to help. I'm out hundreds of dollars and they couldn't care less about trying to make this right.
Response from NeonsignLifeOct 30, 2024
Hey there, we’re really sorry to hear about what you’re going through, and we genuinely sympathize. But business is business. The product you purchased was custom-made, so we can’t resell it. We also double-checked with you, and you confirmed there wasn’t a quality issue—it’s just that you no longer need it. In this situation, we hope you understand that our policy doesn’t allow for a return. Thanks for your understanding.
Renee
I wrote a review, then they try to say that I’m the one trying to get free product and pretty much called me a scammer. Not in the least… I’m only asking for what I actually ordered. I sent screenshots of my order, they agreed to send the usb cable but my sign is NOT RIGHT. The first 3 letters of my sign aren’t the same color as the rest of the word. I sent pictures and video of this and they ignored me! I paid for the remote app capabilities… they sent me the little basic white remote instead. THEY are just taking peoples money and sending them whatever they feel like sending! I would LOVE to share pictures to prove my point but conveniently this review site doesn’t have the option to. 😒 BUYER BEWARE!!! lol but they still send me marketing emails. 🙄
Renee
I ordered a 36" RGB all text sign, the APP remote and a USB plug. What I got was a 36" RGB all text sign whose first 3 letters light up a different color than the rest of the word (on some color settings it's not as noticeable as others), basic remote and a wall plug. When I contacted NeonsignLife about the issues, they tried to say that my sign is too big for the USB plug, but the website says differently. I had to explain twice that the problem with the colors is when the light is ON not off. And no one is offering to refund some money or make a new sign. Order #1658
Response from NeonsignLifeJul 28, 2024
We won't be issuing a refund. We've noticed this isn't your first time with this kind of issue. Based on your IP address and associated email, we've confirmed a pattern that suggests an attempt to receive items for free. As a reputable business, we let the previous order slide as a lesson learned. Please respect our policies and be honest in your dealings.
Macy
Information ABOUT The produkt I ordered is all disappeared and l would need that to my accounting! Totally odd! In the recipe of payment does not stand any information! And I payed with Klarna. Smells like fraud.
Response from NeonsignLifeJan 15, 2024
Hey there, really sorry for any hassle. So, about the Shopify auto-confirmation emails, they're usually visible for 30 days, but honestly, we're not sure if it's the same deal for customers who pay with Klarna. Haven't heard from others about missing order info emails, but thanks a bunch for the heads-up. We've gone ahead and resent the details of your purchase and all the shipping info right from our system's back end. If you Need more help about the"accounting". Just hit us up anytime.