Daiva P.
I am writing to formally file a…
I am writing to formally file a complaint regarding a very negative experience I had with one of your representatives. The representative called me first. From the very beginning of the conversation, she was unprofessional and even threatened that she would not process my order. She then attempted to register me under a different country, even though I am located in the United States. When I clearly requested to be registered under the U.S. link instead, she refused. Furthermore, she became rude, raised her voice, and stated that she did not want to continue speaking with me or assist me with the U.S. registration. This behavior is completely unacceptable and does not reflect professional customer service standards. Due to this experience, I no longer wish to be associated with NeoLife, purchase your products, or recommend your company to others.



