EMS S.
Neo has been the most frustrating…
Neo has been the most frustrating onboarding experience we've had with any provider. We're a marketing agency that manages transactional emails and newsletters for our clients. We created accounts on our clients' behalf so we could set them up and handle their day-to-day emails. Neo blocked our accounts without giving any reason, before we had even sent a single email. They then asked us for proof of our intent. We sent our credentials, logs showing our clients' authorization, and even our contracts with them, which is confidential information we should never have had to share. It still wasn't enough. They wanted more, and they're now refusing to refund us. We only wanted to test their platform, and now we're far behind schedule on our client work. I wouldn't recommend Neo to anyone. Stay away from this provider.




