NelsonkbReviews of nelsonkb.com

In 2021 I purchased several cabinets from Nelson Cabinetry. The delivery was rough due to the way the pallets were handled by the truck driver e which was a contracted company. Some cabinets were damaged. I reached out to Nelson Cabinetry and the quick responses and caring interactions blew me away. In two weeks time the replacements were at my door. But it does not stop here! We were not able to install most of the cabinets due to an unexpected medical diagnosis, therefore the cabinets went into storage and only a year ago they were finally installed. They are all beautiful except one wall cabinet door had a flaw, one of the edges was not straight but slightly curved, the imperfection was like a sore thumb especially due that this cabinet is a two door cabinet and being side by side with the door next to it, you can tell that one was perfectly straight and the other wasn’t. It didn’t even crossed my mind to reach out to Nelson Cabinets because it had been years since the purchase and truly this was not on them anymore. Well, a couple of weeks ago I thought of reaching out asking if I could at least purchase a door without having to pay the high shipping cost. They replied saying they would have to inquire with the warehouse manager. Yesterday a box was delivered to my house , I open it and there is a brand new door!! Again I am blown away by this company who took time to listen to a customer even when they did not have to. They also spent money the money to ship me a door, I was never charged. I truly had the perfect experience and still don’t understand the low rating given by people especially those who actually never bought their product. Thank you Nelson Cabinetry!

I contacted Nelson to purchase a single cabinet that I liked. I was told that they now have a minimum $400 delivery charge, and no longer allow customers to pickup at their location. Guess they don't want to interact with their clients... just want people to go online, do their own design, sit back and get those $5,000+++ orders. And the "front desk" person I spoke with was not a happy camper!! Not the type of company I want to buy from.

I had a great experience with Nelson Cabinetry. The RTA cabinets arrived well packaged and the quality exceeded my expectations. Assembly was straightforward and everything fit together nicely. The cabinets look beautiful once installed and feel solid and well made. I would definitely recommend Nelson Cabinetry to anyone looking for good quality cabinets at a fair price.

These are amazing cabinets and Nelson is a great company to work with. We were a little skeptical about the RTA products, but these cabinets are as close to a good quality factory cabinet as you can get.

Great cabinets, easy communication and design. Shipment came on time with no issues.

Quick 3d design and itemized list within hours. Amazing cabinets for a fraction of the price of custom. Highly recommend!

I am so impressed by them. I bought my cabinets more than 1 year ago. I was unable to put them together as the my new home could not be completed. I was able to check some of them and they looked great. When I finally got put them together, I was found damage in one piece and an error in the color of 2 other pieces. I called them expecting that I would need to buy those pieces again due to the long time since I purchased them. THE STAFF WAS WONDERFUL. Even though they could have just pushed me to purchase new pieces they quickly replaced the damaged piece and the mistaken colored pieces. I don't think you will go wrong purchasing your cabinets from K B Nelson.

Be careful ordering from Nelson. I ordered a little over $4500 of kitchen cabinets, upon arrival I was missing two of the three pantry rollout trays, the 3 toe kick panels, the scribe trim, and the touch up paint that was ordered. There were multiple cabinets that had significant damage that prevented their assembly and use (one had the front panel and doors previously assembled and cracked). I contacted Nelson and Amy has responded fairly quickly when I email, but nothing has been done in over a week to replace either the damaged items or the missing items. Amy did send a picture of the loaded pallet before shipping that actually shows there were only two of the rollout trays (one 18" and one 24", not three 18" and one 24" as I ordered) but she stated that all of the trays were shipped? There were multiple cabinets that had been opened and repackaged with no insulating foam between panels that resulted in damage to the paint and finish. These will not be seen with my use but beware if you plan on purchasing from NelsonKB. The broken pantry side, broken sink base side, and the two cabinet faces that were broken will be seen and not useable. The valance that I ordered was substituted for a longer one even though I had responded that a longer one would not work when contacted prior to shipment. The valance was not even packaged but just laying on top of the boxes. The cabinets (that are not damaged) are decent quality for the price, they are only 1/2" plywood but better than MDF. Beware! The driver only had an invoice showing a single pallet, no number of items/boxes. There was an invoice attached to one of the cabinet boxes that I found after unpacking everything. The invoice was correct but there were still the missing items. I would recommend unpacking and inspecting everything before signing for the shipment and document everything with pictures as the company doesn't seem to want to correct the issues so far. There were multiple boxes showing abuse which corresponded to some of the damage to the cabinets. I sent pictures showing the damage to the items as soon as I unpacked the items, actually had to send them several times, they said they did not receive the first one(s). I read reviews about this type of issues with this company prior to my order, but they did state that they eventually corrected everything, we will see. So far the customer service is subpar. Next a complaint with the BBB.