NeilMed Pharmaceuticals IncReviews of neilmed.com

Like a previous reviewer, I have been happily using NeilMed's products for over 15 years. I placed an order via their website for the first time and it's been the most frustrating experience - the customer service is shockingly bad. - I placed an order and received a dispatch email a few days later (with no tracking information). - 10 days later my delivery had not arrived, so I contacted their support team by email, asking for a tracking reference. They did not respond. - 5 days later I emailed again but still no response. - Finally I've managed to get hold of someone via their online chat today. I was told that there was a supply issue and they would try to dispatch my order in a few days. I was told my original dispatch notification was an auto-generated email and nothing had actually been dispatched. - I was told cancelling and refunding my order would take time as they would need to 'unallocate the order with the shipping team'. - I asked about making a complaint and was told to contact the same email address that has already ignored my emails twice. AVOID AVOID AVOID ordering directly from this company. I have not received my order and I have no confidence that I will get a refund.

Very good products and services.

I have used NeilMed's sinus rinse kits for over 15 years. Sinus rinses in general were recommended by my ENT for my allergies and I happened to pick this Neil Med brand. Over the years it helped wash out irritants from my sinuses and prevented sinus infections (I also use a nasal spray for allergies). A couple of months ago, however, a defective bottle came with a kit I purchased. I e-mailed the company and got a response that they would send me a replacement bottle for free but never heard back after I provided them with my purchase date, place of purchase, and other info. I e-mailed follow-ups to them twice to no avail. I then contacted the Better Business Bureau for northern CA who reached out to their current president. She was given 2 weeks to respond. But, no response. It's not the cost of the product that I have issue with -- it's the very poor customer service and not making good on replacing a clearly defective product. There are many other similar products on the market by their competitors. I am taking my business elsewhere.

Paid for my order and heard nothing afterward. I only got the order confirmation. I decided to reach out to customer support. They stated my order wasn't received since my payment was declined. But my bank account was charged. Scam! DO NOT BUY HERE.

After waiting 11 days for my order to arrive, I decided to call the company. I was told everything was backordered for at least a month. However, my credit card had already been charged. I decided to cancel my order.

I have a can of Neilmed Saline Mist spray. It quit spraying with it still about half full. I called them to see about a replacement. The guy all of a sudden pretends to not undertsand me when I said I had an issue (twice.) Called again, and had to give up due to agent's poor English. Will get Arm & Hammer nasal sprays from now on.

Placed my order three times and had it refunded all three times. Keep telling me I had to use US website - and I was.

good and fast