Need Supply Co.Reviews of needsupply.com

What a bad experience. So I ordered my products a week ago, immediately got charged, then never got my shipping confirmation. In the email that I received, it said my items would be shipped in 1 business day, which would have been the next day. Then, after doing so I contacted them 5 days later, and never got a response. However, this morning, they cancelled one of my items, said it was out of stock, then shipped my other item. I called them, and they weren't in the least bit helpful or courteous. It's too bad because they are a referral from a major affiliate who I am going to reach out to and share my terrible experience with. Honesty is the best policy, and I'm just telling you my experience.

I've been ordering from Need Supply since 2007 and as they've grown as on online retailer, their shipping/customer service is not equipped to handled their volume. I've ordered from them many times and it sometimes has taken up to a week for my items to ship. This is unacceptable when other retailers ship the same or next day. I've literally waited a week after placing an order and eventually canceled the order because I didn't want to wait any longer. Additionally, I placed an order a week ago and my card was charged, only to find out A WEEK later that they were out of the item I ordered. It's sale season and I could have looked elsewhere had I known this. Completely unacceptable. Lastly, their return system is totally out of whack. I received emails about them not receiving my return yet and my online account was not updated, but apparently my return was received/refunded without me realizing it. Their customer service reps are good about getting back to you, but they almost make you feel like it's your fault that their system is screwed up. No apologies, nothing. As other reviewers have mentioned, their items are not unique - you can find them elsewhere and that's exactly what I will do.

Purchased here for the first time and my online purchase was sent to the wrong address. The customer service was completely unhelpful and refused to acknowledge this was a company error. Will never shop here again and discourage others from doing so.

BEWARE FALSE ADVERTISING!! Sends out items that doesn’t match with website! Does nothing at all to compensate to retain customer. DO NOT ORDER FROM THIS WEBSITE!!

Ordered a sweatshirt about 2 months ago never received anything , but money was taken , tried to contact seller but no response days later terrible

My money was stolen

I have yet to receive and order I placed. Emailing and messaging the company but not getting a response is very misleading. Don't buy from this company.

I wanted to like the store because they carry some great stuff but unfortunately the customer service and warehouse management is lacking. I placed an order for a sweater in size small and days later I received a message that they messed up and don't have the item in stock. No apology or future discount code was given other than to say they didn't have it despite the "system" showed they should have had it. There was no attempt or interest in gaining a loyal customer of their store. Totally disappointing experience, not only were my funds helps up, I didn't get the item, and missed other sales from other sites in that time. Wish I could have had a better customer experience. Other customers have similar experiences on Yelp- Beware!