NeattravelsReviews of neattravels.com

4.7412 reviews
Airlines & Air Travel

Neattravels

About Neattravels

Searching for the best flight offers can cost you tens of hours and leave you frustrated. To solve this we created NeatTravels.com. NeatTravels.com is an online company. This offers online travel products and services. We are transparent and dedicatedly working for the customer. Our expertise staff insure the satisfaction of the best flight offers in minutes.

Neattravels (neattravels.com) has 412 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: neattravels.com
Website: neattravels.com
Category: Airlines & Air Travel
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 38% of reviews.
Latest: Most recent review: October 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mar 31, 2023

This company uses the illegal tactic to…

This company uses the illegal tactic to book your flight through kenya airways then switching the tickets to delta last minute. And all tickets become suspended once caught. Delta finally picked this up and now cracking down on these companies. My flights were cancelled twice and left helpless in the airport because these tickets are illegally purchased, and their ticket numbers start with 700 instead of 007 from Delta. I had to buy last minute tickets for already booked hotels and resorts, losing at least $6000 for a indirect flights with layovers! I am so upset I had to pay over $300 on cabs to airports transportation just to find out I was scammed and delta did not honor these fake tickets and coming back home with my while family , kids crying and having to cancel the trip we planned for years for the whole week, wasting a long vacation time offs…this company ruined our vacation and broke my kids’ hearts. I hope for justice and rightful compensations.

Response from NeattravelsApr 15, 2023

We are really sorry for the awful experience you had with us and especially to the kids. We made your reservation for 4 passengers on 27 Dec and the airlines suspended your tickets at the last moment. We as a travel agency get deal tickets from a consolidator to give you a cheaper ticket and that's how most agencies in the United States operate, now the deal at the time of booking was being offered by Kenya Airlines (as Kenya Airlines and Delta airlines have interline agreement). We holded a certain amount of the airline which we give after the travel in our billing cycle, but because the travel was impacted by the airline we had refunded you $ 622 USD back to your account which should be there by now. If the tickets were not good to use, why did the airline hold onto it till the last minute? They could have cancelled the ticket within 24hrs and refunded or given us a chance to offer you an alternate option if we made an error. They took 3 months to look into it ? CASE ID - 44867780, This is the case ID that we have got generated with Delta Airline for the refund of your tickets you purchased with us. We never messed up with any tickets. This is the first time we are facing this issue and we stand by our passengers. We are working with airlines to get you the refund for the tickets you purchased with us. We have assigned your reservation with our refunds department and listed your trip refund on priority. We will update you through the email address we have on reservation or will call to update you. For further questions and clarifications feel free to call us at 1866 400 0666 or email us at [email protected].

About Neattravels

Neattravels (neattravels.com) has 412 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: neattravels.com
Website: neattravels.com
Category: Airlines & Air Travel
Listed on Five Star Index: 2026