Nearly NaturalReviews of nearlynatural.com

The tree was described as being made from the highest quality material and lifelike. It was the cheapest looking fake plant--and it was $275! I contacted them SIX times (3 voicemails, 3 emails) to return the plant ("satisfaction guaranteed") but I never heard back from them. AmEx intervened on my behalf and I finally received the full credit. Poor quality product. Poor customer service. Do yourself a favor and shop elsewhere.

They should have called themselves “Not Even Close to Natural”! Their plants are cheap plastic crap and it’s obvious. You can’t even call those silk plants, these are plastic plants. My first order arrived with a cracked pot. I immediately contacted them and had to email them 3 times before finally receiving a canned reply asking me to log a return request. After reading all the bad reviews I didn’t even bother and will just write this off. Unfortunately before receiving my first order, I had already placed another order (order #225661) worth over 900 USD and I paid $723.15 with a 20% discount they offered for trees and some other plants. Half of the order has been delivered and it is the same plastic crap as the first plant I received. One plant even came with half the leaves having fallen off. I really wish I could post pictures here. It’s honestly unbelievable. I’m writing this off and I hope that others read these reviews before they waste their money on this company. It’s a very clever scam!

Awful customer service. I paid for overnight shipping. Then received an email saying they were backed up a week later. Cancelled the order. Never heard from them until I refused the shipment. Finally was refunded the money for the plants but not the overnight shipping.

We received an artificial potted plant with the pot shattered during shipping. We reported the damage and requested return authorization immediately in accordance with the 30-day free return policy. That was six weeks ago, and despite repeated requests and demands, Nearly Natural has not responded.

I just finished reading the many poor reviews for Nearly Natural, specifically their lack of customer support and order fulfillment. Almost every single bad experience that was stated, I experienced. I ordered a tree on 4/28/21, they failed to honor the site-wide promotion of 25% off and the product did not arrive in the time frame specified by the company. I contacted the company by voicemail, through their web page, and directly from my email to their customer support email many times and received NO response. Today I finally spoke to a CS person and they are supposedly going to make an adjustment on my account for 25% off the tree I purchased. From the reviews I've read I may be waiting for that refund for a long time, IF it ever does get credited to my bank account. The product, a ficus tree, is adequate for my needs and therefore I will not be returning it because I do not want to expend any more energy on this poorly run business. As with many of the reviews, I caution anyone that this may not be a good purchasing experience for them. One last note, the CS representative I spoke to today indicated they were understaffed and that was why they weren't responding in a timely fashion. At least they didn't use the Covid experience with me, which is wearing thin with most of us, I believe. 5/31/21 In fairness to this vendor, they actually did credit me with the 25% off within a few days of my conversation with their customer support.

Customer Service, especially the telephone support is terrible. I've been waiting on a refund for weeks. When I call you go into a queue. After waiting for 5 to 10 minutes it forces you into voicemail even if you are the next caller (and would like to continue waiting). Today I have called more than 10 times, left messages, left a call back number...but nothing. Finally got thru and the Customer Service Rep says they are making certain my refund is processed. I'm on hold and wonder whether the Rep will come back online. He just did and said he personally processed the refund. 3 to 5 days to see it show up. Hmmmm, I guess we will see. I did just receive a confirming email from Enrique (so I appreciate that). Also, I should note that I have good experience previously with their products, but wow, the customer service is terrible. Much of this frustration could be addressed by processing refunds on a timely basis and correcting the phone queue system so that you don't get booted out of the queue. I was obviously willing to wait. Just checking my call log, I called 14 times between 10:43 and 11:36. Most calls timed out and sent to voicemail at 4 mins. Refund arrived in my account the following day.

I ordered my product 6 weeks ago, my credit card was charged 3 weeks ago and I have still not received my order. They keep emailing me ads but have not returned any of my 3 phone calls or 1 email. I stayed on hold 2 times when I was told I could talk to an actual person only to get the same "leave a message" recording I got in the first place. I finally tried filling out the questions about how I liked my on-line experience in hopes of them replying to that. I told them if I didn't hear back in the next two days I would be calling my credit card company and reporting the charge as fraudulent. I have still not heard back so will be calling my credit card company.

Scam! Product never sent and no customer service. DO NOT USE.