Mark H.
Terrible service, questionable quality
This is regarding a $700, seven-foot, indoor/outdoor palm tree that sits far back in a covered, 3-walled alcove at the perimeter of our house. So, no direct sunlight, no rain, no extreme temps. Regardless, the brownish outer layers of the fake crownshaft were partially split upon delivery, revealing what appears to be a white PVC core, and we were told by customer service at the time to use hot melt glue to pull the split pieces together. That worked, more or less. After 9 months, though, the same bottom area was practically shredded, with about 10 splits around its circumference, revealing the white plastic underneath. This was our exchange: Me: (after attaching a photo) Please advise as to how I can fix this. I don’t think gluing the splits will be adequate on its own. Nearly Natural: Unfortunately, the item is past the 30 days of delivery date and therefore no longer eligible for a return. Furthermore, we do not offer lifetime guarantee on our item…. You can attempt to fix the splits by using tape over them and then painting those sections for the item to have a single pattern. Me: What kind of tape should I use? It, can you send me some of the material that has split so I can apply it? Please note that I did not request returning the item, nor do I expect a lifetime guarantee. However, I'd fully expect for something like this to be warrantied for at least year, and probably more like five. Nearly Natural: You can use masking tape and then paint over it… Unfortunately, we do not have that material in spare quantities to ship independently.