Nearly NaturalReviews of nearlynatural.com

I hardly want to give this one star at all. The products are CHEAP looking and the return policy is a joke. I ordered 2 sets of faux limes. They were horrible. When I attempted to return them, they wouldn't accept them because they were on sale. I believe that they assign an expensive price to the items and then "mark them down" to a price that is still outrageous for the quality. My next review is to Amazon because they shouldn't sell this company's products EVER.

The items are really poor quality, don't look like the photos, are really cheap and fall apart, and colors are really fake looking. Their customer service is aweful. They make returns very very complex and then intentionally delay to get you the return authorization so that the return window is closed and then they refuse to help you. This business should be shut down.

Don't order from this "establishment". Ordered on Fri, Feb 16, 11:24 PM (12 days ago) I noticed a more reasonable price so I emailed Nearly Natural to cancel on Fri, Feb 16, 11:49 PM (12 days ago) Enrique, Customer Service wrote: as we have explained we're not available on the weekends and we only have 40 minutes to cancel orders. I cancelled my order within 25 min after submitting, it was Sunday evening and Monday was Presidents Day! I received a response from Rene on Tuesday. I was told by Rene that she couldn't cancel due to product is already being shipped - how is that possible. I have yet to receive my merchandise and here we are February 28, 2024. It gets better - They delivered to address that we haven't lived in for almost a year! Informed them that they had a glitch in their system but they informed me that I'm the one that typed the old address. How could that be possible? I'll continue writing a review to let new/old customer know not to order directly from Nearly Natural site. Some of their products are very cheap looking. I've ordered from them three times and was pleased, however, isn't it amazing how they had my new address! Order from Amazon, Home Depot or other places that will take your merchandise back.

I purchased a 6’ palm and it looks like plastic. The quality is absolutely horrible. Save your money.

This is the biggest rip off. I placed a first time order for two items. Ferns and twigs in a basket and tulips in a glass globe. First let me say I had high hopes and I wanted to support made in America. Now, these plants were so fake looking and tattered. I’ve ordered faux flowers and plants before and they came beautiful. These were tiny and just a hot mess. Plus they were over $60 apiece. I was tempted to return them but it would have cost me more time and money to do it. I just chalked it up lesson learned and they are off my list. All their items have five star ratings because they control what rating get posted. Steer clear.

I ordered the 3’ olive tree from their site and it was a disaster from start to finish. I never got a confirmation email and customer service could not find my order (until I showed them proof they charged my credit card). The tree finally arrived and did not look like the picture. Online it’s full but mine looked like a Charlie’s Brown version. I emailed them and they told me to try to “fluff it up” and sent me a video with instructions and a link if I wanted to return it. I returned it (what a hassle their return process is) and am out the $8 shipping cost as they don’t refund that. They didn’t even try to make it right for me. Don’t waste your money on buying from them.

I sent numerous emails and never received an answer about bush branches falling off. This was my second order from the company. My last Bush have branches falling off. The company does not use phone service just emails. Am so frustrated.

The box that the tree came in was all beat up and half way opened. The tree itself is a piece of junk and sparse. I returned it after pitching a fit with customer service and had to pay to have UPS pick it up and when they reimbursed me, they kept out shipping. So I was double charged! This company is awful and I would NEVER use them again or recommend them. Buyer beware. These kind of companies should not be in business.