Nearly NaturalReviews of nearlynatural.com

I ordered a wreath for fall and what I received looked nothing like the picture on the website. Nothing but a few leaves attached to a twig backing. As if that wasn’t bad enough, it was carelessly thrown in a cardboard box with no protection whatsoever. How anyone could ship a fragile item like that is beyond me. Got it on sale and it’s not even worth the sale price. If you’re thinking of ordering, don’t!!

The quality of their products are below average. Twice now, I've ordered large purchases of artificial plants. Granted, the first order, which was over $500, was for hanging baskets but I did not realize they were not for outdoor use so they faded. okay my mistake. The second order was over $600 for 6 hanging ferns. The twine that they use to hang the baskets up is unraveling on five out of the six I purchased. I called customer service and they said because it was over 30 days they could not give me a refund or send replacements, but they did refund me 25%. Still that's a lot of money to spend for plants that only lasted not even 2 months. I will not buy from them again!

They take forever to send your order out, so don't expect it anytime soon. My tree was definitely more fake looking than they advertise. I got an olive tree and the olives were huge and hideous. Wasn't even going to bother to try to return it but definitely not worth the money. It looks okay from far away, kind of sparse, but I'll cut off the olives to make it look better. I wrote a somewhat negative review on their site and submitted it but they didn't post it. Which is when you KNOW a company is not trustworthy!

I wish I would have read reviews before ordering from this company. I also experienced the same horrible customer service as the majority of other reviewers. Their customer service is non-existent. Sure, they have a “phone number”, but you wait on hold for at least 10 min, are told you are next caller in queue, and then when it’s your turn, it goes to voicemail. I left two voice messages inquiring about the shipping status of my order, and they never replied. I also sent two emails with no reply. The reason I give them as many as 2 stars is because I actually eventually received my item. I’m surprised I got it at all. It was extremely, extremely slow shipping, and the product was mediocre for the price. I will never purchase another product from them. If they would have just answered their phone or email, then it really would have helped alleviate any issue. Immediately a person feels they’ve been scammed when a company has inadequate, unresponsive phone service & email.